LA VIEW Restaurant | Lounge Bar — Restaurant in Benahavís

I have been a loyal patron of this restaurant for over a decade, but today's visit left me deeply disappointed. Our experience was marred by the behavior of the lady (the manager), who displayed extreme rudeness by raising her voice after we sent back our burgers. As Muslims, we do not eat pork, and we had specifically inquired about the ingredients before placing our order, a fact that our waiter unfortunately failed to mention.

Despite this unfortunate incident, I must commend the gentleman who served us for his politeness and professionalism. Additionally, the other waitstaff members were also courteous and even offered apologies on behalf of the establishment, despite not being directly responsible for our table.

It is regrettable that our long-standing relationship with this restaurant was tarnished by the disrespectful conduct of one individual. I hope that management takes steps to address such behavior in the future to ensure that all patrons are treated with the respect and consideration they deserve. To add to our dismay, the manager proceeded to charge us for the French fries, a side dish of the burger, without offering an apology. Furthermore, when we showed her our glowing review from last year, in which we rated the restaurant a perfect 5, she callously stated that she "didn't care" and displayed a shocking lack of regard for customer service...

We wanted something a bit different and a bit special for our anniversary and we couldn't have done better. We booked on the fork so it was easy to let the restaurant know we were celebrating and request a nice table out on the terrace. The view is fantastic as you might expect from a restaurant called La View! From the moment we arrived the hostess (Elena, if I remember correctly!) was absolutely superb. She made us feel very welcome and was later very attentive as we looked through the wine and food menus. The waiters were all equally pleasant and helpful. None of the surliness you often get from restaurants nearer the action. They brought us a very nice complimentary cava and fresa which fitted the occasion perfectly as we looked through the menus. There were four of us and we had tempura, ceviche and an artichoke salad as starters. We had cochinillo, seared tuna and two went for octopus as mains. We don't normally do dessert and we were all full but couldn't resist the description of the chocolate pearls dessert and shared two between us. The restaurant was quiet which was nice but with a nice atmosphere and enough people to not feel as if you were there alone. As we were leaving Elena mentioned they were having live music on during the summer so we'll definitely be back to check that out as it's a very romantic location for a singer on a...

Absolutely fabulous location. However!

6 of us dined here this evening, extremely slow drinks, whereby the party had to go to the bar to chase.

Appetites (bread and pate) arrived with the starters.

With the main course the waiters delivered the dishes as and when was ready, meaning one person had finished their food before the last party members food arrived. On top of this the side dishes, too came as and when was ready. With the nature of the menu - sides which have to be ordered to accompany the dishes (as for example cod, comes as just cod ), came as and when the chef could be bothered. One fish was sent back due to it being undercooked and another's too ( beef cheeks) for being cold.

In fairness to the manageress, she apologised for two main courses being under par and refunded as well as giving a free round of drinks. But still for a £400 bill, the whole evening was well under par!

New recruiters certainly need to be appointed to help with service. Such a shame as a resident of los Arqueros - will certainly find it...