Disappointing Service Despite a Decent Meal
My partner, sister, mum and I visited the restaurant last night with a reservation for 19:30. When we arrived, we were asked which language we preferred for the menus. We requested Spanish, but the waiter didn't have any available and left us standing awkwardly while he went to find some.
We weren't happy with our table placement, as we had a small dog with us and were seated right next to another table with a much larger dog. We asked to be moved, and from that moment on, the Italian waiter seemed to develop an attitude toward us.
The printed menu was quite limited, but we eventually noticed that additional options were displayed on a large, two-metre board that staff had to carry from table to table. It looked heavy and awkward to handle, we couldn't help but feel sorry for the waiters, having to drag it around throughout the evening.
By the time we ordered and had our starters, it was already 20:00, and we then waited over an hour for our main courses to arrive. The restaurant wasn't particularly busy, and with five kitchen staff, the delay felt excessive. Eventually, the barman, John, came over to apologise and explain that all food orders had been sent to the kitchen at once. He was very sweet and clearly sent over to soften the situation, unlike the original waiter, who was short-tempered and unwelcoming, and the waitress, who didn't seem friendly or approachable either.
We were eventually offered a complimentary bottle of wine after we subtly mentioned we'd been sitting without drinks due to the delay. The food itself was nice, but unfortunately, the poor service overshadowed the meal.
We won't...
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