Granier — Restaurant in Ceuta

The service was absolutely terrible — I wish I could give negative five stars. The waiter was extremely rude to me. I chose not to make a scene or react and decided to leave without ordering anything.

I arrived at the coffee shop at 21:16. He asked if it was for dine-in or takeaway, and I said dine-in. With a very aggressive tone, he told me, “I need to go home and clean the shop — I’m not going to stay here all night.”

I stayed calm and politely told him I would leave before 22:00, as I was only planning to have a piece of cake and a coffee.

Then, with a disgusted and angry tone, he said, “Tell me quickly what you want.” I asked what kind of cake was in the display, since there was no label. He looked at me, slammed the tongs on the counter, and walked off to the kitchen to start cleaning. He only came back because another customer called him, and then started repeating the whole story again, insisting there wasn’t enough time and that he wouldn’t stand there answering my questions.

He still had over 30 minutes before closing, and the coffee shop was full of people. I was very polite throughout — there was absolutely no reason for him to treat me or the customer after me so rudely.

If he wants to start cleaning early, that’s something he should discuss with the owner — not take out on clients.

I left feeling awful and deeply disrespected. I’m still angry about how I was treated. I’ll be sharing his photo so the owner can recognize him, because this kind of behavior is...

The rudness of an employee was unbelievable, she was talking to costumers in a bad manner like giving orders go stand there pay me now tell me what you want, then she kept saying to her colleague: what the hell is wrong with these people, did they just wake up or what??!! it was Saturday 26th of July at 11 AM and the café was full of customers. Guess what, the service is normally open the whole day, so where is the problem? I've being going to granier for many years now in all of spain, never seen such a bad waiter who is still very young, the manager should reconsider his...

Staff looks unaware of providing customer service as they ignored us considering that we came back twice. We have asked the staff if they have menu and said no, went to the cashier and nobody approach us and everyone was busy behind the counter and who will serve the customer? We also sat down inside the cafe and nobody approach us then we left the place. No Star rating supposed to be and the business owner and staff should be aware of providing at least the basic customer service. Definitely we will not come to this place nor...