Domino's Pizza — Restaurant in Dénia

I haven't had Domino's pizza for years and when I saw the all-you-can-eat-and-drink promotion, I got to give it a try.

The deal is unlimited food and drink. There are 4 different options available which give you access to different food. We went for the cheapest option which is €7.99 per person. Minimum 2 people is required. However, during happy hours (4p.m-7p.m), it's only €5.99 per person.

So far, we have visited twice, and we have enjoyed ourselves very much both times. The restaurant is very clean. The staff were friendly, even though they don't smile much, and the guy (a nice muscle guy) behind the counter explained the deal to us the first time we went. They also spoke in English too. One of the staff even speaks fluent French, which we were very impressed!

Anyway, with the deal, you get to choose 4 different type of base, 5 different types of sauces, and a good selection of toppings but you can only pick 2 per pizza. You can choose between a large size and a medium size. We have tried quite a few combinations and the best of the best is pulled pork with caramelised onions, follow by bacon and onion, then spicy chicken with crispy bacon. The pizza were nice and hot. They were delicious and tasty. To be honest, it's one of the best pizza I had in this area.

Drink-wise, there are 6 different options. It's self service and you can drink as much as you like. Did I mention pizza is unlimited too. The first time, we had 3 pizzas between the 3 of us, and the second time we had 4 pizzas between the 3 of us.

Despite all the bad reviews, we had a great time, great food and a great experience. I would highly recommended to everyone. Waiting time might become longer during busy hours, but if you go around 4pm-6pm when it's quite, you won't have to wait too long...

We have been in Denia for 3 weeks now, and the customer service in various different restaurants has been quite poor.

You would expect a fast food chain to lack on its customer service more than many of the restaurants me and my family have visited. But that was not the case.

At first we were disappointed. The dining room seemed chaotic. Customers seemed upset, many of them just like us. Travelling around to see that nobody truly understands us. Our experience with the guy with glasses was not exactly favorable. He looked as if he did not know what he was doing. Spoke in a tone that was unpleasant... We were about to leave. That was until a young man with long hair arrived.

When we saw the way he handled everything, we knew we could wait a little longer. I did not get to ask for his name, but I'd really like to thank him. He spoke in a polite and friendly tone. We could see how many of the people waiting in line were much happier this time in comparison with the other guy with glasses.

In the end, he helped us choose the best offer the pizzeria could offer. I have forgotten its name, but it was a menu that we paid by person. He helped my wife choose a vegetarian option, and my kids were happy with him as well....

Ayer no tenían ni tomate ni ternera, lo que provocó que, de mis 3 pizzas, 2 pizzas no tenían todos los ingredientes que tenían que tener. Me llamaron para preguntarme que si quería cambiar los ingredientes por otros, les digo que si, les digo los nuevo gredientes, y después me vuelven a llamar para decirme que las pizzas ya están en el horno y no se pueden cambiar. Les digo que entonces qué hacemos, me dicen que no se puede hacer nada y que ya me compensarán en el próximo pedido. ¿Quién se acuerda en el próximo pedido????

MENSAJE PARA LOS SUPERVISORES DE DOMINO's: Los problemas hay que solucionarlos en el momento, y si quieres tener un detalle con un cliente como me dijisteis en algún momento de las llamadas, el detalle lo tienes que tener en ese momento, no en el próximo pedido, y tampoco me digáis que la solución es cambiar "ingrediente por ingrediente", creo que la solución exige algo más porque el problema lo habéis provocado vosotros, no yo. Habéis conseguido que este cliente (es decir, yo) haya percibido una muy mala sensación de vosotros, no creo que os vuelva a pedir pizzas, hay muchas otras pizzerías en Denia que seguro cuidan mucho mejor al cliente. Habéis perdido un cliente por la tontería de decirme que la compensación es: "ingrediente por ingrediente" cuando el problema ha sido vuestro, así no es la mejor manera intentar arreglar un problema que es vuestro, no del cliente.

"Ingrediente por ingrediente" no es nunca una compensación, es dejarlo igual pero peor, porque lo dejáis igual pero con unos ingredientes diferentes, por tanto, lo estáis dejando peor.

NOTA: Me llamó Raúl, que solo recibía órdenes de sus supervisores, Raúl no tiene la culpa de nada y además fue educado y amable. Gracias Raúl, estoy no va por ti. Esto es para que tus supervisores se pongan en nuestro pellejo, a veces parece que ellos nunca han sido clientes y no son capaces de empatizar con el otro lado del negocio (con los que pagamos).

Un...