Popeyes Famous Louisiana Chicken — Restaurant in Palma

HORRIBLE CUSTOMER SERVICE I ordered food here and will never stop and order food here again.Also will be telling my friends not to bother either. As we were left short two chicken burgers and 20 onion rings when I went up to tell the main sever she urged me to sit down and she would send it down me.I said okay, after I finished eating my chips I went back up as still no sign of food. So I went up and got her attention she said 1 moment but after saying this a fews times she said that she couldn't remember me I told her exactly what I ordered and I wasn't leaving without it. By then 20 mins had gone by ,my husband had come up to tell me plane was boarding and now stood beside was another Irish girl from same flight who was left short of food. I was having conversations with her then about how the mainly server didn't give a toss and she just wanted to ignore us and I voiced this loudly ..we were hungry people waiting on food ,I had been at hospital all day with my child and had only had a coffee and roll at lunchtime and only nearly made it back in time for my transfer to airport and the girl voiced that she was hungry too. When the server was starting to feel awkward cos she must of heard us she finally handed over two chicken burgers no onion rings but I took them and ran for the plane. I don't usually write complaints unless I have too but that woman should not be in her job, she is obviously treating alot of people like this for some reason and hoping that we run out of time to wait on food and have to leave without food. It was the worst customer service ever and all staff were ignoring everyone too so they are obviously scamming the place it looked planned event and that woman was obviously used to doing this to people as she tried her best to ignore me but I stood my ground .It was a disgrace .... if I could I would put - 5 stars cos it was appalling that I wonder how many people a day she leaves...

Ate here on Saturday 20th July 2024 before catching a flight back to the UK. After ordering, we only just managed to find a table but the majority of tables were full of rubbish and left over food that people had left behind!! Customers were unable to actually place this rubbish in the bins as they were completely overflowing with rubbish. We didn’t see one member of staff cleaning up or out in the dining area at all.

The food tasted ok however when a whole menu is based around chicken, you expect chicken in your burger! We bought 2 chicken burgers and one had no chicken in. It was just a burger bun with some onions and cheese, which was certainly not what we ordered. We took this back to the staff to swap it but wasn’t given an apology just a blank look and handed a new burger.

Photos included to show how gross and filthy the restaurant area was. Will not be eating here again unless it’s actually tidy and they can get the...

Both myself and my husband ordered different burgers. Came almost identical and consisted of just bun, chicken and mayonnaise. No lettuce, no pickle etc. as advertised when ordering. Had to go back and ask if they could please add rest of the ingredients which they did. Think they are waiting for you to complain, for them to make your food properly to see if they can get away with it. Mistakes happen, but for them both to be made incorrectly when there are barely any people in the restaurant is highly unlikely.

Also if you do get called out for it, perhaps apologize for the mistake, rather than see it as an inconvenience.

Other than that, the food was delicious hence still...