El Paladar By Zuriñe García — Restaurant in Portugalete

We were guests of the hotel and were looking forward to the Michelin star restaurant for dinner. We advised we were vegetarians and asked if there was something suitable on the menu, we were assured by the front desk that the chef was capable of making something for us, so we made a reservation.

During the day, we popped into the restaurant to be advised that only the bar was open that evening, not the restaurant. We went back to the reception and they said they had made our reservation at the bar as the restaurant was closed, even though they didn't tell us that's where our reservation was. We asked again about the food as we didn't see anything on the menu. We were assured it was the same chef and the front desk had left a note on the reservation that we were vegetarian.

You can guess what happened when we got there - no note on the reservation, no vegetarian options and the waiter basically scoffed as us when we asked about vegetarian options. He gave us the very unenthusiastic suggestions of bread or salad with ingredients being taken out then later advised they could make some rice and "pasta". There are no words to describe the food we received. The "pasta" was tiny macaroni with the worst red sauce that tasted worse than out of a can and had no a spec of spices in it. I can't even call it tomato sauce as there wasn't anything fresh or vegetable in it. The rice was just as bad. It was beyond disappointing to see that any restaurant would be comfortable serving this quality of food let alone and actual Michelin chef. No chef would serve that. The table beside us was also vegetarian and I send my sincerest condolences for whatever "food"...

Horrible experiencia. Mesa reservada a las 9. Llegamos puntuales. REPITO: LAS 9 de la noche de un sábado. Desde el primer momento presionando para que nos fuéramos. Hasta el punto de que antes de servir los entrantes nos dicen que pidamos el postre. Todo servido a velocidad. Intentando lavarse los platos sin haberlos terminado. Y se me ocurre pedir un chupito al acabar y la camarera asustada lo tiene que consultar con su compañero de la barra que empieza a gesticular gestos desagradables. En cualquier tasca os van a tratar mucho mejor. La comida vaya. No del todo mala pero justo eso. El trato terrible y lamentable. Cuando nos vamos la misma camarera nos pide perdón por lamentable presión. Sr director del hotel (Ricardo te llamas, verdad?) hemos sido maltratados en su restaurante por las únicas dos personas que lo atendían el día 4-10-2025. Única mesa que cenaba allí. Normal que fuéramos los únicos. NO ENTREN EXCEPTO A USAR EL BAÑO....

Unfriendly treatment, no food service (lunch) outside. This is not the way to treat people visiting the place. I would never do business like that. As a Costa Rican tourist, I cannot recommend this place. They treat you as dumb when you do not understand their system, which is very different from other...