Foster's Hollywood — Restaurant in San Martín de la Vega

Our server was 5 of 5 stars. The food quality, price and restaurant in general feel makes the whole experience 1 of 5 stars. Our server did a great job of making us smile and attending to our table, taking away garbage and napkins etc. We didn't get his name but our bill said his name was Jesus. If he hadn't been so friendly and polite and we weren't so tired and hungry we probably would have complained heavily about the quality of food, bill price for the food served etc at the time we sat down to eat. As it happened we had a great 2 days in the park and were mad tired and decided to treat ourselves to a nice dinner - meaning we could spend the family budget on a big meal - and decided to splurge. Instead we ate what we're were given, paid the crazy high bill and kept our mouths shut about the food then as our daughter was happy and our server did his very best to keep our daughter and us smiling. We give 1 of 5 stars total as the price for the food was insane for the quality of food that was delivered. At a final bill of €62 and change for a Raclette Burger, The chicken pasta (which is American Macaroni and Cheese with chicken on top), and the kids menu. The burger was cold and the cheese and bun definitely microwaved and rock hard - didn't get a chance to honestly comment to the random girl who showed up an instant after the burger was delivered asking if the meat looked ok as we hadn't a chance to take a bite. Small bonus was no where on the menu did it say the burger came with fries and we were not expecting anything to be added for free at the prices and airport style / inside park price gouging we expected when we walked in. Jesus did know there was a printed menu on the back of the table setting paper so we didn't need a QR code / mobile with battery left. So we did get the plate with the burger filled with soggy old french fries which are great when your hungry and Jesus did provide ample salsas of mustard, ketchup and BBQ sauce to extra soak them in before consumption. The pasta aka Mac and cheese did taste good but was at leftover / microwave presentation level, temperature, and hardness. The kids menu is filling and has taste but for the price they charge a joke and an insult to parents. A thin crust pizza with tiny hot dog pieces. Really Fosters Hollywood you should be ashamed as a franchise. Yes, we did expect a stupid high bill to eat in a restaurant in the park. No, we should not have been served leftovers disguised as proper courses. Our daughter was happy for her time in the park and the staff you could see knew the score and tried to keep the illusion up and our spirits so we kept our mouths shut during our visit. Well here is the complaint and warning now to others. Don't. Don't waste good money on bad food. Don't risk it. You could see it on the faces of the staff that this was pretty normal. If our bill had been a 1/3 the price we paid the experience would have been 5 of 5 stars as the leftovers did taste good just not worthy of €60 to a family on a budget trying to have a nice night out. Plus the Coca Cola was definitely not Coca Cola tasting. Again we were to tired to complain then and we did want to keep our daughter smiling and immersed in enjoy the magic of the park as a whole. Do better Foster's Hollywood. Not nice to hose a family on their holidays inside a theme park nor...

TL;DR: Don't come. The food took too long to arrive and it arrived cold and not cooked enough. The waiters were nice but almost none of them speak English. We and the other tables looked at each other while waiting and we were all getting angry.

The whole story: We ordered tex & cheese fries (which was awesome) and 2 burgers. We got the fries 10 minutes later, can't complain. But 45 minutes later we still didn't get the burgers, so we asked what is going on with that. I stood up and walked around the restaurant and saw that most of the tables doesn't have any food on them and there are people waiting for their food!!! While waiting to get a waiter that understands English I read reviews here and read that someone got their burgers raw and I wished that at least we got the burgers and they'll be okay.

We spoke to the supervisor (after a waiter suggested that), he apologied, explained that he has problem in the kitchen and said the food will be here in a few minutes. 5 minutes later the food arrives, and guess what? My burger was medium rare and I was fine with that, but my girlfriend's burger was RED! Both of the burgers were cold, and that sounds impossible after almost an hour of cooking. They were rude enough to not compensate us and told us to pay for the fries...

Fuimos mi familia y yo, dos adultos y dos niños de 4 y 7 años, en principio, un poco reticentes por la cantidad de opiniones negativas que había leído pero fuimos un día en que ésta y otras de menú express de hamburguesa o similar, patatas y bebida por 13 ó 14 euros eran las únicas opciones, y por la diferencia de precio y la diferencia en la calidad de la comida y el tipo de restaurante decidimos arriesgarmos. Para los peques pedimos un sólo menú de niños porque uno de ellos estaba un poco regular de la barriga y, en principio, no le apetecía tomar nada, que incluía un plato, la bebida y el postre. Pedimos el de pasta en el que te viene un plato de pasta con tomate, salchichas y, aparte, un filete de pollo rebozado bastante grande, por lo que vienen a ser como un primero y un segundo. Al final comieron los dos y les sobró comida. Mi marido y yo pedimos una hamburguesa cada uno con guarnición de patatas, todo ello muy bien cocinado y delicooso, así que en cuanto a la calidad de la comida tengo que decir que no encontré ninguna diferencia entre este Foster's y los de la calle. El personal, la verdad es que genial, muy amables y atentos, sobre todo con los niños. A pesar de que sólo les pedimos un menú, tuvieron detalles con los dos, lo cual no suele ser lo habitual. Ya se sabe, tanto pagas, tanto vales... lo cual en el caso de los niños es algo que me da bastante rabia sobre todo cuando no consumen por razones evidentes, como que son demasiado pequeños o no pueden comer, por la razón que sea.

De precio, normal tirando a alto, aunque si lo comparamos con el menú express con comida mini con el que te quedas con más hambre que cuando empiezas el Foster's le gana por goleada teniendo en cuenta que mi marido come bastante y salió hinchado. Lo único que sí me parece un poco desmedido es el tema de la bebida, aunque sea rellenable, porque para las personas como yo, que no solemos repetir, o mi hijo pequeño al que le pedimos un aquarius y le dió dos sorbos, 4'5 euros me parece un poco excesivo.

En definitiva, con las expectativas con las que íbamos, que salieramos tan contentos tuvo mucho mérito, así que animo a todas esas personas que van en temporada alta o en días de mucha afluencia a tener un poco de empatía con la gente que está ahí para servirnos, a pesar de que se les pague para eso, que a veces se ven desbordados de trabajo (y no precisamente porque ellos lo elijan) y a las que tan difícil se lo ponemos a menudo, a no criticar de manera tan gratuita, ponerse un poco de su parte y a felicitarlos cuando se lo merecen, como fue nuestro caso. Puede que haya quien piense que tengo alguna relación especial con el restaurante, pero nada más allá. Sólo pensé, según nuestra propia experiencia que la gente, además de críticas negativas también merece ser felicitada cuando hace bien las cosas, quizás eso les anime más a seguir mejorando. Así que, en mi nombre, y en el de mi familia, os deseo que tengáis la suerte de encontraros con más gente agradecida y menos exigente. Por nuestra parte,...