Bucaneros Binibeca — Restaurant in Sant Lluís

Absolutely terrible experience. You have to put your name on a list for them to give you a table - we did so. We put a reservation for 8 people. When we finally got a table about 1h later (we were only 5 of the 8 of our group) it took around 30 mins for a waitress to finally come after trying to call someone many times. At the same time it started to downpour (it’s not their fault but they absolutely could have tried to move us out of the rain or make it more comfortable for us). We were ready to order food, when we tried to do so she told us that we should order later because a big table had just ordered. I insisted to order now and we were fine to wait after the large table. Our food arrived while it was raining and they put it out in the rain on our table as if it was nothing. The other 3 in our group arrived at the same time, we went to order more and then they told us the kitchen and bar was closed. Without warning or letting us know. We then tried to talk to the waitress to explain that usually they should warn us that the kitchen is closing and last orders are going in. Her only comment was “didn’t you recieve the food you ordered? So why are you complaining”. It was a terrible experience in terms of the food which was not good and the absolutely horrific experience. I asked to speak to the manager and the man didn’t say anything, the waitress just keep interrupting me with her stupid phrase. About how we got the original order of food. Won’t come back and won’t recommend...

Terrible. We waited over 2 .5 hours for our lunch order whilst tables around us arriving after were served their food prior - despite us asking for an update 3 or 4times. We were told the paper order was lost. Eventually we received the order in dribs and drabs- one order wrong, the other never arrived. Then the bill was completed wrong and they tried to over charge us for drinks. Despite the errors and instead of apologizing, the server was adamant that we pay whole order and claimed it didn’t matter that we waited over 2hours as we were on holiday and we got our food in the end so what was the problem…. Very rude and totally unprofessional. Such a shame as the overall vibe...

Voy a contar nuestra “grata”experiencia No es la primera vez que venimos a este chiringuito, pero desde que cambió de gerencia hace unos años, se ha echado a perder y lamentablemente es el único que hay en la playa. Un chiringuito que lo único bueno que tiene es su ubicación, cuenta con pocas mesas y hace años eran el doble.. ..Sabemos que en esta época agosto todo está aglomerado y que los bucaneros cuenta con una cocina pequeña pero el servicio claramente NEFASTO, 10 camareros como pollos sin cabeza dando vueltas y sin saber qué hacer, bromeando entre ellos, personal sin experiencia , comiendo ellos en la entrada de la cocina cada vez que van a recoger los platos que van saliendo a cuenta gotas, empatía y atención al cliente nula. Solicitas la comanda con niños, (que ya sabemos que a la hora de comer ellos no tienen tanta paciencia como un adulto). los platos son escasos con poca cantidad y van saliendo a cuenta gotas. Tres comensales, uno ya ha terminado y los otros no han empezado, descontrol de mesas te llega bebida que no has pedido y sin embargo pides cosas que nunca llegan y la repuesta es que la cocina es pequeña. Comemos una fritura, ni más ni menos que 25 euros que si lo ves te echas a reír, con cuatro calamares, dos chipirones y cuatro mejillones que ni los encuentras encuentras a wally antes que el mejillón. Seguimos con la ensalada de la casa 16 euros, la pena es no haberle hecho fotos. Hay que hacer especial atención a dos personas que trabajan allí, FABI camarera que solo toma comandas con una tablet que no parece que se aclare mucho con ella, pues después de pedirle tres platos, te hace que se lo repitas tres veces. Y el broche de oro, se lo lleva un chico, que parece ser el encargado, con gafas de sol que no se quita, con actitud chulesca y que en lugar de disculparse, te dice que los bucaneros son así ( piratas), como se suele decir UNA PARA VER Y OTRA PARA APRENDER, para el negocio de la hostelería está claro que no...