I don’t usually buy Starbucks but when I do it’s at this location I don’t tend to keep up with Starbucks as I am not a coffee drinker. So today I went in their drive thru and ordered I asked for it decaf frape but said no coffee! I assume she didn’t hear me but also seemed to rush the order through the intercom as we still needed more to order. Which when at the window we added more to the order which they told us to pick up inside. No issue there. The issue happened When I was at the window I asked if it was decaf or is there a way to make it with no coffee and she said people ask for it “creme based” so I didn’t want to have to return it and told her to just charge me for another one cream based! When I looked at my receipt I saw she charged me everything individually summing up a total of $8.05 for a grande frape, that with it being decaf or reg was $6.45. Honestly I went in to ask about it because that is absurd in how she charged it without explaining it to me or informing me that everything would be individually charged, when I went in to ask the one who took my order was rude off the bat. I said Hello and she just said “your drink will be out” then I proceeded to ask about the charges and she told me that it’s still the same thing and I told her that they didn’t let me know everything would charged separately making the amount more than the Original price. She called the manager over which her name is Clarissa rude btw as she spoke over me when I explained to her and she said “I don’t see how there’s any difference” uhmmm I guess since they get free drinks they don’t see a difference but for someone who pays there is a $1.60 difference. She said it to me while making a face as to basically undermine the issue while starring me down as to what I was wearing. I let her know her employee had not told me there would be an individual charge for the drink and she said “it’s not on us to inform you” very rudely as she kept brushing me as she spoke to me. Does she not know that, that this is her job to inform us about extra charges? What if I didn’t have the additional charge for the drink. At the end of the day it is my money and you not informing me what you are charging me for before hand is FALSE ADVERTISEMENT! I didn’t know removing 1 think to still make the same concoction would be pricier. If informed I would have taken my drink and avoided this awful inconvenience. I’m not one to argue (thus this review) so I let her speak as she was doing so as I was still speaking and she said that it has been announced everywhere and named “social media, the Starbucks app ect” which I responded “good to know.” I don’t drink Starbucks frequently so I WOULDNT KNOW! It is insane how bad her horrible customer service is for being a manager. I must now memorize Starbucks policies, charges, menu to a tea before I buy a drink now? That is preposterous. Shame on Clarissa and her horrible attitude. She should not be working customer service she clearly does not know proper social etiquette while on the job disrespectful. Especially speaking over I a customer when explaining the issue.