Satsu Sushi & wok — Restaurant in Uppsala kommun

Food poisoning due to poor hygiene and complete denial from the owner even though the municipality confirmed them as the source.

5 people from different households only coming together one single afternoon to order foodora and watch a movie. 24 hours later, 4 out of 5 suffer from severe food poisoning lasting for 1-2 days.

I reported the incident to the municipality that confirmed that more people had gotten food poisoning from Satsu during this time. I was given the phone number to the owner and was encouraged to ask for compensation for lost work days. The owner did not only not compensate, but instead denied they were responsible and tried to lecture me on food safety.

As I am working as a microbiologist, it became quite ironic. This owner had no experience of infection incubation time or pathogens, and did not even offer to repay for the food causing the poisoning, even when asked. The infection we experienced was due to post contamination of the rice, meaning either poor hygienic routine for staff, or poor standards for keeping food safety.

They do their own delivery, meaning you can't track it using foodora - and also, it took ages to arrive. The sushi on its own did taste good, but given the backlash we faced after, none of it was worth it.

Not only will I never come back, I would not even eat here again if I was given free food by...

I ordered via Foodora, but the delivery was made by the restaurant (as it said on the app at least). I liked their sushi but it arrived MUCH later than expected. I waited downstairs to open the door for them but after 20mins (since the app showed that the food will arrive soon) but no calls, no one came, so I went back to my room and waited for the call. Turned out the delivery guy called me several times but the calls couldn’t reach me of some reason. He also showed me and proved that he really called many times. Kinda yelled at me in the end that my phone is broken. I let my friends call me directly after that to see if it’s really my phone, and there’s no problem when my friends called. Probably, it could be due to bad weather. However, I hope you guys could handle such situation better than yelling at the customer. I paid and waited for the food, hungrily. Of course, there’s no reason for me to NOT receive the calls or food. Improve...

Food was ok but it took a crazy amount of time to get it. Ordered through Foodora and it said 50 minutes, but actually took 2,5h. Tried calling the place several times but they just kept on hanging up on me. Ended up calling from a different phone than the one I ordered from and they picked up. The guy that answered was cutting me off and just saying “yeah yeah the food is on the way, Sorry sorry” and hung up again… Terrible service… read 6 reviews from the past two weeks saying they got food poisoning… hoping this won’t happen to us… wish we would’ve read the reviews...