Strozzi's Strandhaus — Restaurant in Herrliberg

Disappointed by the service – not what I expected from this place

We’ve been to this restaurant several times and usually bring our guests there when they’re visiting us in Switzerland. It’s a place we used to really enjoy - great food, a nice vibe, and usually a pleasant experience. But after our last visit yesterday, I’m seriously reconsidering bringing anyone there again.

We arrived around 12:20 PM (reservation) with a group of six people, some of whom were visiting Switzerland for the first time. Everything started well. The waitress came over, and we asked for some information about the drinks. She explained, and we said we’d need a few minutes to decide. She came back a second time, took our drink orders, and asked if we were ready to order starters. We asked for details so we could choose something to share and said we’d need a bit more time to decide (since we would share the starters).

On her third visit, we ordered the starters, and she asked what we wanted for our main courses. We explained that we wanted to enjoy the starters first, and only then decide on the main dishes - something quite normal. But the starters hadn’t even arrived yet, and she came a fourth time asking again for our main course order. That’s when things took an unexpected and disappointing turn. She said:

“Come on guys, it’s already the fourth time I come to your table. You’ve had enough time to look at the menu. The menu isn’t big, you still need time to eat and soon you’ll have to leave.”

We were all shocked by the approach. It was around 12:40 PM, and our reservation confirmation clearly stated we had the table until 2:30 PM - almost two full hours. I looked at her and said, “Take it easy, our reservation is until 2:30 PM. We’re enjoying the moment, taking time to decide, and the way you approached us was completely unprofessional.”

After that, her attitude changed and she became polite and friendly again - almost too friendly, like she realized she had crossed a line. But it felt as if I had to confront her just to be treated with the basic level of respect.

It was embarrassing and uncomfortable, especially with guests who were visiting Switzerland for the first time and had never been to this restaurant before. We were there to relax, enjoy the weather, the food, and catch up with friends we hadn’t seen in a long time.

I honestly expected better from a restaurant of this standard, especially one we’ve supported so often. I hope management reconsiders how staff are trained in hospitality and customer service. Respect, patience, and professionalism should never depend on the customer having...

⭐☆☆☆☆ (1 star)

A deeply disappointing experience. As tourists, we were met with clear disdain from a waitress who treated us as if we didn’t belong there. From the start, she was cold, unfriendly, and kept moving us from one table to another for no clear reason — without a smile, without explanation, just with attitude.

Instead of being welcomed, we were made to feel like a nuisance. The level of disrespect was so uncomfortable that we ended up leaving before even ordering. It’s shocking that a place that receives guests — especially visitors from abroad — can show so little basic courtesy.

We travel often and enjoy discovering local places, but this was by far one of the worst service experiences we’ve encountered. No matter how nice the setting might be, when the staff treats customers with such arrogance and contempt, it completely ruins everything.

We won’t be coming back, and we don’t recommend this place to anyone who expects to be treated with even a minimum of respect....

Very Disrespectful!

I will just skip the part where the waiter wasn't showing enough respect and sat next to us when taking our orders... The maid issue occurred when I had to use their bathrooms. I noticed that there were two batrooms-one for men and one for women and disabled people. When I went inside, I also noticed that they were using the disabled bathroom as a storage. So again, let's skip the part that if a disabled person needs to use that bathroom will not be able too and also the women's privacy will be interrupted if the disabled person is a man... I was there using the bathroom when I heard to men talking and trying to get all the stuff out of the disabled bathroom when I was in there! I am sorry, but if you do not respect the privacy of people, why do you even make the effort to make separate bathrooms? Just make it women and men all together... or even better, just make them all outside?!! I am very very disappointed of this place! (The second star is for...