Restaurant Sonnenhof | Restaurant in Saanen — Restaurant in Saanen

I was about to put a review about how rude were both the owner and his partner that I bumped into the review of another customer that I will copy below. It fully expresses my feelings. The only difference with it is that we went for lunch and they went for dinner. The arrogance of the owners was incredible: "As usual, our family decided to have dinner at the Sonnenhof in August. We booked our table a few days in advance and arrived promptly at 7:30pm. To our great surprise, the restaurant terrace was packed full with many extra tables improvised left and right. It took the waitress 20 minutes to come to our table. While the first course arrived within 40 minutes, the main course was taking forever. When we eventually complained at 9:30pm, the spouse of the owner gave us an arrogant answer that they were full and had over 100 servings etc. We were somewhat surprised by the tone, when a simple short apology would have been sufficient, but that was too much too ask. Later, when we paid our bill, we tried to explain again that the service was slow, we were told that “our guests accept this”. Some 30 minutes later, around 22:30, the restaurant owner called us. Hoping that finally he found some common sense, he continued his wife‘s arrogant attitude and again was not able to apologise for the quality of the service, epitomizing the arrogance of this establishment. This is the last time we will be visiting this restaurant after some 30 years. Some people wonder if the Saanenland has lost its soul, well it looks like the Sonnenhof has".

Their success made them lose sight of the importance of being kind to clients. I don't think they will change their attitude as long as their restaurant will be full....

Catastrophic service and arrogant attitude

As usual, our family decided to have dinner at the Sonnenhof in August. We booked our table a few days in advance and arrived promptly at 7:30pm. To our great surprise, the restaurant terrace was packed full with many extra tables improvised left and right. It took the waitress 20 minutes to come to our table. While the first course arrived within 40 minutes, the main course was taking forever. When we eventually complained at 9:30pm, the spouse of the owner gave us an arrogant answer that they were full and had over 100 servings etc. We were somewhat surprised by the tone, when a simple short apology would have been sufficient, but that was too much too ask. Later, when we paid our bill, we tried to explain again that the service was slow, we were told that “our guests accept this”. Some 30 minutes later, around 22:30, the restaurant owner called us. Hoping that finally he found some common sense, he continued his wife‘s arrogant attitude and again was not able to apologise for the quality of the service, epitomizing the arrogance of this establishment. This is the last time we will be visiting this restaurant after some 30 years. Some people wonder if the Saanenland has lost its soul, well it looks like the...

A great experience!!! From the amazing views over Gstaad, beautiful landscape and garden, to the super nice service (we had a dog that they prepared a special meal for), to the succulent dishes!!! Don’t miss the area specialty the émincé de vœu with rôstic and mushrooms!!! I’d even drive 2hrs for this experience ! A must do restaurant if you’re around 🥰

Seating x1: ⭐️⭐️⭐️⭐️⭐️ Ambiance x1: ⭐️⭐️⭐️ Service x1: ⭐️⭐️⭐️⭐️⭐️ Drinks x1: ⭐️⭐️⭐️⭐️⭐️ Presentation x1: ⭐️⭐️⭐️⭐️⭐️ Food x5: ⭐️⭐️⭐️⭐️⭐️ Location x1: ⭐️⭐️⭐️⭐️⭐️ Price P/P: ⭐️⭐️⭐️ $80 - $105

Would I recommend this place? 👍

NPS - Net Promoter Score: 10🟢

Detractor | Passive | Promoter 1...