Louisa Coffee 路易莎咖啡 (台中德富門市) — Restaurant in Taichung

The QR code ordering system allows for less interaction and time spent for ordering. To my surprise, upon bringing my order number to pay for my purchase, the staff told me that he has no time to deal with my order and that I should return later. I'd already ordered food and 2 drinks earlier in the day, and I just though that I'd add another item, a quiche. After a while he shouted my order number so that I could pay for it and claim it. Turns out that he'd already heated it up, or should I say burnt it. Yeah, it was a sad quiche, soggy and burnt at the same time. I still enjoy their Louisa special coffee, but this quiche and the rudeness are disappointing. I'd previously ordered foccacia here some months ago and the bread was so hard that the periapical part of one of my teeth hurt for a few days after. I guess that they don't do so...

昨晚點了兩杯飲料，黑糖雪點奶茶和太妃糖紅茶。店員不清楚黑糖雪點奶茶，還問我是小農黑糖還是黑糖鮮奶茶？這就算了，可能新人不太熟悉。再來太妃糖紅茶在製作，點冰的，直接拿冰紙杯泡茶包，明明有翠茶壺居然用冰紙杯泡，用泡的不是點熱的用熱紙杯才能泡嗎？詢問製作的女店員，跟我說早上用翠茶壺晚上才用泡的，完全沒聽過這種事⋯⋯早上跟晚上的製作方法還有不一樣的？再來黑糖雪點奶茶，加完奶泡直接就封杯了，完全沒撒黑糖粉。喝了一口真的少了黑糖味，跟店員反應才補加，我全程都在吧檯前面看，製作飲料的sop跟員工訓練都還要改進吧？這樣飲料口味都不一樣，又不是抽抽樂每次都不一樣⋯⋯傻眼 / 隔了半年來經驗一樣糟糕，店員瘋狂聊天飲料杯就一直拿著，請問聊天可以讓飲料無變有嗎？後來好不容易開始做了，在裝冰塊時被另一個店員撞到，飲料灑了很多出來，不是一點點那種，結果裝沒事繼續加冰塊？顧客不是上帝我知道，但如果你出現失誤不是要補救嗎？完全沒有⋯就是裝沒事繼續製作，請問為何花一樣的錢卻喝到這樣的品質==總之來了兩次都一樣不愉快，未...

做完飲料將杯身稍加擦拭不是SOP嗎？

跟不微笑、非必要不說話、態度冷淡以外，將表面乾淨的杯子遞給顧客已經是最基本的了吧！ 不要求服務業最基本的善意，要個乾淨的杯子有那麼困難？

整隻手都是黏的，甚至沾染衣物 旁邊做咖啡的帥哥小心翼翼地擦拭每杯咖啡並給予善意回應，2020/01/09早上8:27的女孩妳為什麼不行？請別將私人情緒和個人脾氣帶到工作場合！ 加油好嗎美女...