天香蔬食 — Restaurant in Zhubei City

I was visiting Zhubei and found this restaurant nearby where I was on Google Maps so decided to pop in. It is a vegetarian restaurant 蛋奶素餐廳 that can cater to vegans 全素 upon request when ordering.

Upon entering, the restaurant was very clean and no one was there when I arrived which seemed odd for such a highly rated restaurant. The customers soon arrived for their evening meal.

The owner was very friendly and tried to help me the best they could. They said that they could provide all the rice dishes without eggs. They recommended the mapo tofu but I was concerned with the spiciness so asked for another suggestion. They suggested the following two dishes: 香椿炒飯，手工豆干. I ordered those along with the following soup 養生藥膳湯.

The food was freshly cooked which is a good sign. The presentation of the food was great and makes the food look appealing. However, when I received the rice dish, the plate had stains which I didn't expect. You may be able to observe these in the photo. The rice tasted okay, however it was a bit underwhelming. My opinion is that the dish could do with more flavour. Also, there's only one vegetable on the side. I've had this dish at other restaurants where I receive more vegetables.

I moved onto the dougan 豆干 which was okay. It was soft and placed in some kind of watery sauce. However, I'm used to eating it with a richer and firmer taste.

Finally, I wrapped up my dinner with the only vegan soup on the menu. I was pleasantly surprised as it tasted great and was worth the money.

Overall, I was satisfied and full at the end of my meal, thanks to the soup and the service. However, due to the issues mentioned above, I can only give the restaurant 3 stars on...

事先打電話到店裡點外帶 事件一 一個年輕女生接的，點完餐後告知11:30可以取餐 約11:15到天香拿外帶，一進門告知打電話點餐，一位有年紀的大媽貌似老闆娘態度非常差臉也很臭的說，兩個套餐的嗎？ 我不是要你們11:30再來嗎？ 現在我也沒東西給你啊

哈囉，請問我順路過來取餐，不能提早過來等嗎？

事件二 還是你們不要炒飯改拌飯就可以直接拿了

事件三 你們要不要先付錢啊，$630拿了600給店員，正準備要拿零錢，你應該要給我700才對

總結： 撇除他的餐點是真的好吃也有特色，但是這樣的消費體驗真的感受非常差，評論一堆寫態度差的，好像也沒得到改進？ 第一 從頭到尾我們提早取餐也沒有說不等到11:30，難道客戶提前到也是客戶的錯？ 第二 過了幾分鐘炒飯的人回來了，我很納悶的是你們沒有炒飯的人電話也該告知客人，而不是以這樣的方式要客人改讓你們方便的餐點 第三...

因為熊貓訂單被取消，打電話過去詢問有無營業，業者回答我google上面寫得很清楚。我表態因為訂單被取消才詢問，業者才有說不好意思。知道您們不缺我這單，但還是覺得很莫名其妙~ 訂單被取消後，也有先去查google營業時間，不確定才會打電話過去問。 被取消訂單又沒標示原因。

什麼叫第一時間表態？況且大眾也不會知道您們的SOP回覆。 第一句(我): 請問您們有營業嗎？ 第二句(業者): 我們都有寫在google上面 第三句(我): 不好意思，因為我們訂單取消才詢問

還是我第一句就說: 有營業為什麼要取消我訂單??? 這樣你們感受會比較好?

一開始訂單是成立的，但你們有權取消訂單，建議與熊貓討論要取消客人訂單可以有哪些快選回覆客人? 例如:...