Kilimanjaro Wonders Hotel — Restaurant in Kilimanjaro

Nice enough hotel but I would not consider it a 4-star hotel anymore. It is very “tired” and needs upgrading eg stair railings should be fixed properly and firmly - some were not even in the wall - it was very rickety. There needs to be more awareness of safety for customers as there was a rumpled mat, kicked up at the corners at the top of the stairs which makes it a tripping hazard. Whilst we were there, the lift had broken down due to a fire in a power unit in a pile across the road. That wasn’t the problem. The problem was that there should have been a sign to not use the lift until it was repaired. We assumed (twice) it was working and we’re trapped in it. Luckily, help came quickly. Our room had hot water in the shower that was boiling and the cold water did not appear to work so it was a very quick run around the showers trying not to get burnt. The grounds are very nice and the food was good - the hotel just needs...

Nice hotel, nice view, but disappointed with customer service.

The hotel itself was nice, well-maintained, with a great view and the food is delicious. However, I was disappointed with the customer service. There were very few staff members on duty to handle customers, so there was often a long wait to get service at the bar and at the restaurant. The staff that were there were friendly, but they seemed overworked and stressed.

Overall, I had a good stay at the hotel, but I would like to recommend the following: Hire more staff members, especially for bar and restaurant. Cross-train staff members so that they can work in multiple areas of the hotel professionally. Use technology to improve efficiency, such as self-ordering kiosks, mobile ordering app, etc.

I would definitely recommend the KWH to others, but I would also advise them to be prepared for the possibility of...

We had the pleasure of staying at Kilimanjaro Wonders Hotel before and after our hike up Mount Kilimanjaro, and it truly felt like a home away from home. The warm welcome from the staff made us feel instantly relaxed, setting the perfect tone for our adventure ahead.||The hotel’s comfortable rooms were a sanctuary after our challenging days on the mountain, and we loved unwinding with breathtaking views of Kilimanjaro. The food was delicious and provided the hearty fuel we needed, especially after our hike.||What stood out the most was the kindness of the staff. They went above and beyond to ensure our stay was enjoyable, offering helpful tips and sharing stories that enriched our experience. Whether it was the cozy ambiance, the attentive service, or the beautiful surroundings, Kilimanjaro Wonders Hotel made our journey unforgettable. We can’t recommend it...