Hot Subs — Restaurant in Trinidad

I would like to thank Westmalls Hot Subs employees. They are always kind, courteous, happy and helpful people but it was brought to another level for me a day. My experience was, i bought a container of feta cheese to put on my homemade spaghetti but only realized afterwards that the feta was spoiled which in turn spoiled my food; i went back to Hot Subs to let them know, while i was about to walk out, they said that they would give me back an entire spaghetti dish even though that is not what i bought. I was very much surprised by this. I have to say that i was very grateful and happy to see that good customer service exists in our society. But was even more taken aback when i was given an entire dish back and a sincere apology for what happened afterwards. The cashier ensured that she handed me a new lunch with a smile and some kinds words for me... Thank you so...

To the Owner of Hot Subs Trinidad

I hope this message finds you well. I wanted to bring to your attention a recent experience I had during my interaction with one of the new staff members. Unfortunately, the response I received came across as unfriendly, and I found the tone to be somewhat unprofessional.

I understand that transitions with new management and staff can be challenging, but I believe maintaining a respectful and welcoming atmosphere is crucial for effective communication. I wanted to provide this feedback in the hope that it can help improve interactions moving forward.

Thank you for your attention to this matter, and I’m happy to discuss it further if needed.

Best regards, A...

Poor service. Woman preparing my salad took items off the counter and placed them back into the salad that she was preparing for me. When I exclaimed in horror, in anger she scolded me and discarded the salad and began preparing another salad this time omitting an item that I...