Baskin Robbins — Restaurant in Dubai

Today (15 Feb 9.45 pm) in your Dubai land branch I came across a horrible disrespective gesture from one of your staff named Amish. I am a frequent customer to your branch and to other BR shops across as I am a BR lover. I ordered a shake from your shop after long time. It came in a plastic bottle rather than the usual glass bottle , which is also displayed in the screen. I asked the guy Amish very politely that shall I get in glass bottle, for it he replayed to me very rudely that I should have asked it first itself and we don’t give in glass bottle anymore. He was very rude and disrespectful that he would have answered it with out the gestures like we are some sort of cheap guys. When I asked for his manager, he didn’t even mind to answer and when we asked his name , he showed his chest to us to read it ourself and laughed to us like neither he or his company cares for any complaints if given.

This is not something a human being expects when you go to a place like BR with your loved ones to get embarrassed by your staff. I haven’t came across such a disrespectful person in years.

I am not even sure whether you guys would mind this review, as per the gestures I got from your staff. Still I want to mention it here that these type of staff is a total disgrace to such...

What a horrible experience. Forget delivery. Poor packaging. Cones broken. Not from delivery guy, but just the way it was packed. Ice cream??? Forget it. More like a melted flavour milkshake. No excuses for being summer. I've order ICE before and it came intact to my house. It's just poor service. Crucial ingredient missing and took ages to deliver, which was useless as ice cream was done by then. 82aed in the garbage...

Hai I just want to make you remind baskin robins teams that your staff who is working there is so rude. We bought a medium sized scoop icecream there and and the cone size was too small but the scoop was medium sized so it is not get filled into that cone.. and it’s fall down in the floor twice infront of your staff we asked for the refill stil he didn’t even approached us in customer...