McDonald's — Restaurant in Dubai

One of the Worst Delivery Experiences

Honestly, I had one of the worst delivery experiences. I ordered through the McDonald’s app at 4:42 PM and didn’t receive my food until 6:30 PM, at which point I decided to cancel the order. I called twice to complain, but nothing happened — no resolution at all. They just blamed the rider, even though this branch (and the one right across the street) clearly has more than enough riders.

I called a third time to cancel, and only then did the manager call me back — but all they offered was an apology. No refund, no compensation, just a simple “sorry.”

Lately, their delivery service has been getting worse. Even when the food does arrive, the quality is disappointing. Last time, the fries were cold and in terrible shape — and now this.

Super disappointed. I honestly expected better from a brand...

I had my worst experience now it’s happening i ordered big tasty with extra patty with 2 Kitkat McFlurry and i received regular sandwich and one ice cream only from altawar branch with order number 9218 . I called the restaurant and Anisha answered my call and i explained that the order is not complete and there is things missing and she want me to contact noon for mistake they did from the restaurant not from the delivery. I informed her that i need my order and she said i will get back to you within 20 mins but till now no one called me and i called again the restaurant but no one answering my call because they know my number. It’s the worst experience really and this is will make me think 100 times before i order again from you guys! If you don’t know how to deal with the customers better don’t give promises to solve the issues...

Where do i start....... Firstly i ordered my food with no cheese come to my surprise there is cheese!!!!!! Its interesting how the employee confirmed it and still managered to get my order incorrect, secondly i wanted half coke half sprite and apparently that was an issue !!! I mean seriously i even offered to pay extra and they still said no!!!!! I never expected this kind of service from an American restaurant since i figured this is one of the biggest food chains in the world. Being an American i expected better results from an American restaurant, also it would be nice to have employees that speak some sort...