Papa Johns Pizza — Restaurant in Aberdeen City

Someone elses pizza was delivered, which we identified to the driver, he returned circa 25 minutes later with our order, which had obviously been sitting the whole time it wasnt being delivered so was only slighty warm and the pizza base was very tough - as what happens when pizza sits in a box under a heat lamp for an extended time. Called the store and was told would get a refund but they wanted to pick up the pizza to prove it hadnt been eaten, which is fine but nobody picked it up or contacted us so called the next day and was told to bin the pizza as nobody would come to pick it up and they would process refund which would take 3-5 days, now almost a month on with no refund and over a week since their head office said it was being investigated, paypal are reviewing the dispute i raised, real terrible service to an issue that they created, will honestly never order from...

Not happy. We've waited about an hour now, phoned them and promptly got told that it would be another 20-30 mins, no apology or anything. We just seem to get a lot of problems with staff manners, wrong orders, super late orders.. In typing this, they have phoned me..so during the phone call they now have none of what we ordered as sides. And nearing the end of the conversation I just got hung up on. Now we've had problems with staff manners a lot and been spoken to with open disgust over the phone and in-store, I thought things were picking up but seems I was wrong. I was going to leave 1* however when they do get it right the pizza/food is very good. Also my children dont really like any other pizza so this is the selected one when we do order if anyone was wondering why we keep going back. Edit: it has been over an hour and a half and...

I have never had a pizza that was this badly made there's no source at all in centre of the pizza it's all bunched out to the edges of the pizza only got pineapple in olive as the topping... And somehow this pizza was dripping with grease. Dry as a bone for sauce... You're supposed to make Papa John's pizza not whatever the FUNK kind of pizza you want to make you have a formula you're supposed to follow and you did not do it. Disgusted. I swear in my mind I can see you spooning out the sauce on this pizza and you push the spoon on the pizza all the way out to the side till there's no sauce in the middle of the pizza and it's only on the edges because you're lazy. Disgusting. And cheap on the toppings. Service was half arsed. ... Maybe you should make food you know something about pizza is...