Fresh Bite Pizzeria — Restaurant in Amber Valley

We ordered food from this establishment, the order was £30, when ordering we were told it would be an hour and half, which we accepted, however, when the food arrived it was cold and the pizzas over cooked and dry, when I rang I was told the manager was busy but would ring me back, sadly I have given them 2 days to do this and still no contact from them. The girl answering the phone firstly blamed the driver being stuck in traffic, when I then pointed out that this didn’t explain why the pizzas were over cooked, she then said it was because they were really busy! So when they are busy not only does their service level drop but also they burn the product? We have used them many times and to be honest I would have expected them to at least acknowledge there was an issue and either remake the order or refund us, but sadly not even a phone call. Customer service at...

Had pizza from here tonight. Was let down by delivery time as we needed to go out and wanted the pizza on returning home for 8.00pm. Was then told it would be between 8pm and 9pm which was great. Turned up at about 7.20. stated it was very early to delivery chap it wasn't his fault he said he just gets told by the kitchen to go. Had pizza before and wanted to share it with friends. Ordered meat feast with extra cheese and pineapple. Barely any pineapple and wouldn't like to see a single portion of cheese. Toppings sparse. Loved the first pizza this time we were really...

Tonight we ordered a takeaway from fresh bite. We were told it'd be 1hour or less. An hour and a quarter in we rang and were told they were at the end of our road. 10 minutes later, still no food. We rang again and were directed to the manager. He hung up on us. TWICE. At ten past eleven the food turned up. We politely declined it and told the delivery driver what had happened. I then rang fresh bite to ensure the driver wouldn't be punished for us not accepting the food. Again we were hung up on. Terrible service, horrid owner. Will 100% not be supporting this...