McDonald's — Restaurant in Amber Valley

I think my addiction with this brand of "fast food" is finally over. Over the last few years, McDonald's has gone from fast food to slow flood. It seems to take longer than any other fast food provider. Yesterday's trip was a case in point, I ordered via the app, announced my arrival on the app and proceeded to watch other customers come and go via the drive through. Even the Uber drivers were back and forth faster than the drive through I am sadly old enough to remember the mid nineties and two thousands and everything was served so much faster. I remember the racks of food ready to serve. We didn't have a local McDonald's I could drive to Derby, buy my meal and drive back within half an hour. Now I go to MC's and the round trip takes longer than that and the place is 4 miles away! Sadly while asking why it takes so long the staff member proceeded to tell me it was because they are busy, when questioned why the drive through was moving around 10 minutes quicker he just reiterated his mantra and couldn't grasp that I was asking why service isn't in order... All in all, I would say. Find an alternative to McDonald's. Even KFC is faster these days and they are...

Dear McDonald's,

I recently visited your store located in Somercotes, Alfreton on 07/07/2024 at 3:45 pm. I'm disappointed to report that I had to wait nearly 20 minutes to pick up my order, even though it was already ready.

When I approached one of the staff members to inquire about the delay, he responded in a rude manner, stating that he was busy and could not assist me. I then called the head office, but they were closed at the time.

Upon returning to the store, I requested the name of the staff member, but he refused to provide it, as he did not have a name badge. I also asked the manager on duty, but they too declined to share their name.

I expect a higher standard of customer service from a reputable establishment such as McDonald's. The lack of accountability and unwillingness to address my concerns is unacceptable.

I would appreciate a prompt response addressing this issue and outlining the steps you will take to ensure that such incidents do not occur again in the...

We in here today 11/09/24 pulled into the drive through parked atbox1 to order and was told to wait a minute no other car was waiting but by the time it came to getting served there were5 other cars pulled in they served 2other cars before me.i then went to pay for my order the chap on the till dropped my change on the floor and closed the window with no apology I then went to the collection windowwere I was told to wait again as there was nothing ready.poor service and staff I then disided to ring the manager she would not give me her name so I knew to whom I was speaking to,I told her of the problem I had had today in a good manner the she told me I was being aggressive to her this was not true I pointed out that my tone was my normal and was not aggressive in anyway. The out come was not resolved and she could not care less about the points as a manager I thought she was very unprofessional I expected a...