River Garden Restaurant — Restaurant in Amber Valley

Ordered a take away on the website, said 45 mins. Left it for 1hour 10 mins and rang and asked where it was. They said they had inidcated 75 mins, then told me it was next to be cooked!!!!! How could it be cooked and delivered on time? When I said that I was not impresed they immediately cancelled the order, thus showing that no way would it be even on time from their story. Money taken immediately from me, but said will take 3 to 5 days to return to me. Then they cancelled my account on the web saying I had violated their conditions. I had ordered from them for several years, so if you have no problems they love you!!! But if you complain you "violate their conditions"! DO NOT TRUST THIS LOT, YOU HAVE BEEN WARNED. Listening to, not abusing your customers is a good way to start. ———- Reply to Rivergardens response

Utter lies. I have never complained before in the years that I ordered from you or eaten in the restaurant with friends, on the contrary I have recommended to others!

You said next to be cooked, not that it was ready! So how it could have got to me, even in your timeframe is a clear untruth on your behalf! I then said following your response on my call that I would place a negative review and their tone went from bad to worse. Not to intimidate, but to show dissatisfaction! Your reply to this in your diatribe appears to back this up. Libellous comment that I have previously been rude/threatened your staff. A complaint and the tone and clear and precise breakdown of what my complaint was about is not “rude but factual”. Do not deflect and blame...

If I could leave no stars I really would. What a absolute awful experience, First of all, the blonde hair girl in there, couldn’t be any Ruder if she tried, ordered the dumplings and they came out cold in the middle and soggy/ wet on the bottom. Had the vegetarian spring rolls which had nothing inside them at all. Then ordered ribs which were cold and pink in the middle. At this point we said we didn’t want to order any mains as nothing was properly cooked and we were told that the pink / red colour inside the ribs was just fat. So all in all we got charged £25 for 1 coke, some uncooked dumplings, half cooked ribs and 6 chicken wings. Definitely wouldn’t recommend or come back.

Editing our review for the response, Judging your customers when they come in is clearly something you do. The squash? I ordered a water and added a drop of squash which the lady who come over was aware of due to me having a problem with my stomach, and having certain allergies, but I made you aware of this since no one asked if we had any allergens. As for the cctv, I wouldn’t want to come back if I’m being watched on cctv constantly. We was very fair and asked to pay half for the starters rather than just walking out because I know businesses do suffer these days with the price rise so we was fair. But from your response to not only mine but other peoples reviews I wouldn’t want to come back to...

I'd seen some reviews saying this wasn't that great an establishment, but we thought we would try for ourselves last Friday. what can I say? River Garden is OUTSTANDING! we aren't a huge fan of buffet style restaurants, as we like to eat together but this is the style that you order from a set menu and everything is brought out to your table freshly cooked. we had starters and OMG the prawn toast was actually the best I've e ver had. the food was beautiful,full of flavour. you dont get massive portions to start with, but i totally understand that given there could be huge waste, however, they will let you order the same item multiple times until youre ready to move to the next course! the staff were a credit to the restaurant, couldn't be more polite helpful or genuinely lovely. have told everyone about this place.....do not hesitate to book! guarantee...