Norman Inn — Restaurant in Barnsley

Awful management and terrible food. Christmas meal for 7 all prebooked and pre ordered months in advance Table booked for 4pm Arrived at 4pm Last years Table was nicely decorated with Christmas crackers, tinsel, Table cloth and cutlery This Christmas had none of the above, only napkins 4:30pm still no starter, asked when it would arrive and was asked which course we were on 4:45pm still no starter so asked again, told they'd check with chef 5:00pm finally arrived with soup starters but only 4 instead of 5, one of which wasn't vegan even though clearly stated on the booking order for 1 vegan soup, to which they told us it didn't say that on the booking 5:10pm finally came with the correct order. Soup was luke warm and bread was stale. 5:30pm asked for Christmas crackers to keep children entertained, was told there's none left and would be given a round of drinks for free as an apology (never arrived) still no mains so asked when it would come, was told they'd ask the chef 5:35pm one of us had to leave as we had a 1 year old baby that was getting very restless 5:40pm waiter came asking us all what we ordered for our mains, again, we pre booked, so it should be clear what we'd ordered 5:55pm mains finally arrived, some plates were missing some food whilst others had everything on, lack of gravy on some plates whilst others were swimming in gravy. All food was luke warm at best, vegetables weren't peeled and severely undercooked, 2 plates were brought without puddings and were told to wait for the puddings to be ready, 1 plate had half a pudding on 6pm asked for refund, told they'd refund but couldn't refund on the day When speaking to the manager after he seemed completely unbothered by the whole situation, refused to apologise. Multiple other tables had similar experiences and were also leaving early having not been given their food. Complete lack of communication about any issues with food or waiting from any member of staff If we'd have not asked any questions I believe we would've been sat there without food for the whole time, without a...

This is an update a year later, Mothers Day. Couldn't be more opposite from last year. My sister, who was in catering for 40 yrs, suspects it had all been precooked and reheated. The meat was a tell tale, you can tell from the texture, it was nice, but really the only nice thing on the plate. My Yorkshire was rock hard around the top, I couldn't actually cut it. The stuffing was like a large round bullet and didn't seem cooked enough the same with the pigs in blankets. The roast potatoes we pappy in the middle and why oh why was there a big spoon full of soggy red cabbage on top of it all. Hated it. We used a spare dish and all but one of us spooned our red cabbage into this dish. Finally the gravy wasn't thick enough and we weren't offered extra. The staff only came to ask us if it was OK when we had all finished. I will admit we did eat it because none of us wanted to cause a fuss on Mothers Day. A far cry from last years staff who couldn't help enough. Will we go next year. Sadly a big 'NO' on that one. Sadly I've changed my original 5 star to 2 stars. A huge change, I know.

We had a great meal for Mothers Day. The staff handled all the extra work very well. All food for 8 of us was cooked perfectly. The only thing I might have a moan about is why they wanted to know if there were any special notes to add. It was also mums birthday the day after, and I'd added that to the reservation. It was not mentioned nor was there anything extra for mum. I think if each mum had received a flower or something, that would have been a nice touch but otherwise we all had a great time. We are a...

I've had lunch and dinner many times at the Norman, always enjoyed the food and service etc, so when my local sewing group I attend decided we would have a Christmas meal I recommend the Norman, what an absolute let down, over an hour late serving our food, starters were ok and then came the main course, the turkey dinner was disgusting, was brought on a huge plate like a serving tray, the food would have easily fitted on a saucer, 2 tiny pieces of meat, 4 sprouts, 2 small pieces of broccoli, 2 quaters of parsnips and these round things I assume were meant to be roast Potato's, 3 of them the size of a £2 coin, oh a gravy boat with some brown runny liquid in, there was no taste what's so ever to anything, I was like "is that it?" If I worked there I would have been too embarrassed to serve it up, there were 16 of us, the other mains seemed OK, oh except one of our group actually didn't get her main until we had almost finished eating, they told her, oh sorry we've run out of what you are having, then they obviously threw one in the microwave for her. I did complain to a member of staff and we were given 2 free bottles of wine to compensate the disgusting meal, I honestly never complain about anything but that was so bad I had to, it's a good job we have such fun when we are together as a group because thay saved our night, honestly I do not recommend anyone going here for a Christmas meal, could very easily ruin the night for you, 2 courses were around £16.50, the dinner was barely worth a couple of quid, the desserts were much better, but not by too much, I think next year we'd be better off...