McDonald's — Restaurant in Basildon

It is astonishing that this is likely the fifth or perhaps the tenth time that they have neglected to provide the requested items. Despite the significant increase in prices, their carelessness remains evident. Even when ordering through the drive-through window, customers still encounter issues due to incorrect orders. This results in lengthy waits, such as a ten-minute wait at the drive-through window because the sauce, two burgers, and other necessary It is astonishing that this is likely the fifth or perhaps the tenth time that they have neglected to provide the requested items. Despite the significant increase in prices, their carelessness remains evident. Even when ordering through the drive-through window, customers still encounter issues due to incorrect orders. This results in lengthy waits, such as a ten-minute wait at the drive-through window because the sauce, two burgers, and other necessary items have been forgotten. Furthermore, ordering through delivery services does not guarantee a satisfactory experience. It is concerning that despite their location and reputation, they continue to operate in such a manner. Their management practices are unclear, and their actions are disappointing. have been forgotten. Furthermore, ordering through delivery services does not guarantee a satisfactory experience. It is concerning that despite their location and reputation, they continue to operate in such a manner. Their management practices are unclear, and their actions are disappointing every time they don’t even put the sauce/dip I know this is small But even when you pay for the dip , they don’t even provide for you It’s not like they don’t have dips So, I don’t know why they’re not just follow the orders on the receipt. It’s just simple things even when you go there. They don’t even give you the sauce like when your order come with sauce and they ask you at the order Window, what sauce do you like? You would’ve assumed that they’ve added it in Bunch of...

I usually avoid this McDonald’s and go to the Gardiners Lane and rightfully so after the experience I just had. Spent the whole night in a&e with my baby and just wanted a quick bite before bed. I go to the drive thru to order and I specially ask for a chicken sandwich meal with some other bits, when I get the window to recieve my food I notice it’s a mayo chicken meal instead. I tell the girl that served my food that I actually ordered a chicken sandwich meal she tell me no I ordered a mayo chicken. I honestly couldn’t be bothered to argue so I said don’t worry I’ll pay again for what I actually ordered. I’m sat there assuming that they’re making what I actually ordered. Nope. I was sat there for at least 3-4minutes a male colleague comes to ask if I’m okay I’ve explained I’m waiting for my order there was a mistake but I’m happy to pay again. He goes oh you’ll have to drive round again because we don’t have a machine for you to pay with here. Can you imagine. I drive around and I specifically ask for a chicken sandwich meal not a mayo chicken a chicken sandwich meal. I pay. I go to the window to wait for my MEAL… what comes out just the chicken sandwich alone ?! Brotherrr at this point I just drove off because I couldn’t be bothered to tell the girl taking order to clean her ears out because really? I don’t like to complain and customer service agents let alone leave a bad review but the whole lot of the staff tonight are terrible customer service agents. Not one apology for the inconvenience just a whole lot of people hiding and taking zero accountability....

worst service ever. I am both a simple buyer and a delivery driver working for deliveroo and just eat. there are hundreds of restaurants in basildon, there are five more McDonald's, but ONLY HERE the employees are rude, ignoring, angry. they pretend not to see anyone around, they treat the delivery drivers quite badly. drivers fight there for 10-15 minutes to get their orders which are already prepared and chilled on the shelves for a long time . in very rare cases it is possible to get it immediately. managers are not paying attention, employees are standing around talking to each other. YOU MAY NOT UNDERSTAND THAT YOUR CUSTOMERS ARE WAITING FOR AN ORDER at home and they waiting hot food. every second customer is upset because something is missing in the order. there was not once on my order too. the managers should be changed, because it's been the third year and the service is getting worse.(I have been taking orders from here for three years). especially one lady manager with a white shirt a red scarf. Very very very rude and abuses their duties. she forgot her duties at the restaurant and did not know that delivery drivers do not work for her and she has no right to apply her personal rules to them because drivers have rules set for them by, for example, just eat . we are not animals and we ask you to accept us with respect. it's your job,...