Birmingham South Beefeater — Restaurant in Birmingham

Poor Service at Beefeater Longbridge

Regarding my recent experience at the Beefeater Longbridge, Birmingham, on Saturday, 6th October. My wife and I visited the restaurant following an overnight stay at the Premier Inn, and while we were initially impressed with the surroundings, our overall experience was quite disappointing.

Upon arrival, although the restaurant was only around 35% full and appeared to be well-staffed, we had to wait several minutes to be seated, despite trying to catch the attention of the staff multiple times. Once seated, we waited another 15 minutes for someone to take our order.

After placing our order, we had to wait an additional 15-20 minutes for the food to arrive. Unfortunately, when it did, the order was incorrect. Some items were overcooked, and we overheard other diners expressing similar concerns. The server who delivered the food realized something was missing and said they would bring it over, but by the time it arrived, we had already finished most of our meal. Even then, the order was still incorrect.

Additionally, the waitress who took our order seemed aware that she had made a mistake but did not apologize. When it came time to pay, she struggled with the till and directed us to pay at the bar, which felt rude. The manager processed our bill without asking if we were satisfied and did not make eye contact, further contributing to the lackluster service.

While it's clear that Beefeater has invested a considerable amount in the Longbridge site, the staff are undermining that investment with poor customer service. Mistakes happen, but basic courtesy and attention to detail should be standard. Unfortunately, this visit was the worst breakfast experience we’ve had at any Beefeater, solely due to the service.

Given the circumstances, I would appreciate a complimentary breakfast to make up for our...

Review for Longbridge Beefeater

I recently had breakfast at the Longbridge Beefeater with a group of five, and unfortunately, we were left dissatisfied with our experience. Our main complaints centered around the long wait time for the cooked items to arrive. When they finally did, some items were incorrect. For instance, I requested poached eggs but received fried eggs instead. Additionally, the black pudding was still gooey in the middle and tasted bland. I didn't want to wait another half hour to correct this, so I just ate the fried eggs and left the black pudding. Another member of our group had scrambled eggs, which were prepared in such a way that left excess liquid on the plate, making other food items soggy.

There was also a shortage of normal tea bags. The staff member had to hunt for some, and to his credit, he did find a few, but only several bags. While we were waiting for our cooked items, we were encouraged to help ourselves to the continental breakfast items, but these were also in desperate need of restocking. Of the two 4-slot toasters, half of one didn't work at all, and half of the other cremated any bread left unattended, regardless of the dial setting. The food we did have from the continental breakfast was of the expected standard.

The toilet seats are wooden, which was very disappointing. To top it all off, none of the staff asked how our dining experience was going, not even when we were paying.

To improve, I would strongly suggest changing the toilet seats to plastic ones, offering a help-yourself buffet for cooked breakfast items instead of cooking to order, and having staff check in with diners to see how...

Just got back from a Sunday lunch here. Food was ok but the service was shocking. Booked a table for 7 adults and was shown to a table for 6. When we questioned this the server just squeezed an extra chair at the end of the table (because that's all they had apparently) so we took the table and (despite the pub itself not even being busy) we sat with menus for 50mins before I had to ask to someone to come and take our drinks orders as they just kept walking past us. Another 10mins later a girl came over took our food and drinks orders then we waited another 15mins just for our drinks then a further 30mins for food. By this point two of our group had drank their drinks and again we had to ask twice for someone to take another drinks order. The food was ok but listening to chefs shouting at the servers to collect food waiting to be served it was clear why our food was served luke warm. As we waited so long for it we just ate it but the Sunday roast wasn't great - burnt roast potatoes, thick gloopy gravy and hard veg. Also no offer of potatoes like other Beefeaters have. We finished our food and waited another 45mins before I had to AGAIN ask for the dessert menus and the table to be cleared. Nobody came to ask was our food ok, do we want more drinks etc, no attention to detail. Fair enough if they were busy but they weren't, just young staff with clearly zero interest in being there or any attention to detail. Over 3 hours we were there but only because the service was so slow. We've been to several Beefeater chains and never had bad food or service but we won't be...