Four of us came to dinner yesterday evening. My friends in fact , had took myself and my partner out to celebrate our wedding. We were hoping for a booth and one seemed empty but there was a glass there so we asked a staff member who was quite rude and said that she was sitting there. It wasn’t the normal staff booth where they can normally be seen taking breaks or filling in paper work …and the staff booth was empty.

She didn’t move for us to sit there, so myself and the party sat elsewhere. The food wasn’t up to par, and the fizzy drinks were flat. A couple of us wanted to take the rest of our meal home but we wasn’t checked on by staff at any point.

I’ve visited here plenty of times and not had a problem but the service and the food wasn’t up to scratch today.

And I’m quite disheartened that what was supposed to be a celebration meal was just disappointing.

I’d also like to point out that when my husband left a review, the manager replied saying that the staff members need to take breaks, they work very hard and they would have moved.

Firstly dismissing feedback is quite rude and unprofessional, and for this reason as well as the poor experience we had, you have lost two customers.

Secondly the staff member in question didn’t move, nor did she offer to move when the staff booth was free.

I’m sure your staff do work hard, but I didn’t see many staff at all today never mind many that were hard at work

And lastly I understand that your staff are entitled to breaks but that is why companies have staff rooms and that is why your establishment has a specific booth where staff are regularly seen taking breaks and doing paperwork.