Boundary — Restaurant in Bolsover

Absolutely abysmal breakfast with Santa. Firstly walk in and there’s no one directing or seating people, despite pre booking about a month ago. Paid £10 for a breakfast that is normally £2.50, absolutely zero choice of breakfast for the children. My daughter is allergic to milk, I asked for some alternative milk for her to have a bowl of cereal to be told the only milk they have is semi skimmed, meaning my daughter had dry cereal. Same for butter for toast, no alternative butter so she had dry toast which of course she didn’t eat. Then on to the Santa portion, all he did was sit at one table, not even within eye sight from our table, then went and sat by a Christmas tree for a photo. The elf was lovely and chatty, but Santa however didn’t say a single word to my child the whole time we were there. Again, the gift for the child was a £1 chocolate selection bag, which my daughter is allergic to and cried when I told her she couldn’t eat them. Ordered myself, partner and mums breakfast online, only my mums breakfast came. When my partner went to ask where our breakfasts and his coffee were, the staff argued with him and told him we’d already had it! Even though it was clear on the table that there weren’t enough plates for us all. Eventually agreed to be refunded, it was either that or wait for 15 minutes, we’d already been there over an hour at that point and my partner had somewhere to be. Got some of our money back only for the breakfasts to arrive 5 minutes later! Obviously poor communication between the front of house team and kitchen. The continental breakfast was poor too. No bread, juice, butter or Nutella for almost our entire visit, and the selection was really poor too. Also the manager seemed to have gotten confused and thought it was being your young child to work with you day, really unprofessional. We definitely won’t be booking this again next year and I suggest you don’t advertise it either as you’ll only end up with another lot of...

What a dismal experience. Booked a family room back in January for a wedding in the area. After a 5 hour drive, arrived and the entrance/reception was not clear as it's inside the pub (called a restaurant) and was covered with glasses. Was offered a room in the hotel which is in a separate building. Room had one double bed. Returned to reception and was offered a twin room. Explained that I had booked a family room and was told it is company policy to give 2 adults a double room. They didn't even ask if it was a couple at any time in the 9 months after booking! Explained that one adult would like the double bed (again, hence the booking), so was told they would make the sofa up into a bed but it could be half an hour. We went out for over an hour and on return, saw that there wasn't even a sofa in the room, let alone one made up into a bed! Another visit to reception (still covered with glasses from the bar) and the confused manager offered a different room with a double and a sofa but again, would need to give them time to make it up (not offered before, was only offered a twin?). On entering the room, this one also had a double bed only. By this time, we'd been in Alfreton for over 2 hours after our 5 hour drive and still didn't have a bedroom we could relax in. I'd had enough so I asked for a full refund, which was given immediately and booked a different hotel, leaving promptly. What an AWFUL start to what was meant to be a celebratory weekend. Don't use this place, it's a pub, not a...

On the plus side, rooms superb, clean, huge comfortable beds, excellent TV's, only thing spoiled it was the boy racers revving cars and wheelspinning around at 1 and 2 o'clock in the morning on the bit of roadway adjacent to hotel, kept us awake and absolutely spoiled it for us. Food was very good quality breakfasts were good but hotel had overstretched itself on the Saturday night we ate there as it was hosting a wedding and was way out of its depth, some of us got food, others in the same party were still waiting an hour later, queued at the bar to order afters for 20 minutes only to be told "we are not taking any more food orders" I explained we were only halfway through our meal we wanted to order our pudding, but just got a shoulder shrug. The bar was out of drinking glasses, but there were literally hundreds of empties lining the tables inside and out while several young waitresses stood around chatting and doing very little. I have a video clip of one standing at a table eating birthday cake with the guests whilst all around was utter chaos! One elderly lady especially stood out, so much so I asked her her name, it was Mary Walker, her and the manageress on duty literally worked their butt's off running food back and forth, and trying to sort the multitude of problems. I felt so sorry that anyone should have to endure such a stressful and embarrassing working environment, such a shame, if all the staff were as conscientious as these two this could be a...