There were three members of staff standing talking to each other as we approached the reception area. None of them acknowledged that we were there. Another member of staff eventually came from the restaurant area and said, "have you booked?. No welcoming or greeting of any kind. It took a while to check and see if there was room for a table for two, even though the whole restaurant only had one party of 16 for the whole duration of our stay!!!!!! I ordered a light lunch of scampi, chips and peas. My sister ordered a light lunch of pie, chips and peas. The scampi meal consisted of five tiny pieces of very overcooked scampi, along with a portion of very overcooked inedible chips. The peas were fine. My sister said that her steak pie was delicious, but her chips too, were also inedible. No-one came to check to see if everything was okay even though there was plenty of staff milling around. I explained to the member of staff who came to clear away, about the food being inedible and she said she would tell them in the kitchen. When she came back she said that I wouldn't have to pay for my meal. My sister still had to pay for hers and we were still charged for our two halves of lager. Both of us didn't have an enjoyable lunchtime experience!!!!! I feel it would have been more appropriate to NOT charge either of us for our meals and our drinks, considering that we had a very disappointing experience.