Dine & Dessert — Restaurant in Borough of Fylde

Absolutely appalling customer service. Food was 30minutes late and sent a brownie instead of a rocky road that I ordered. I called the shop and spoke to 2 different staff members after the first passed me onto "her boss " the second one apologised and asked if there was anything she could do I asked what she suggested, she said she'd call me back. 5 minutes later she did call back and said the boss had said I have 2 options I either accept the brownie as a substitute (if I wanted a brownie I would of ordered it!) Or they will refund the item AND COME AND COLLECT IT FROM MY HOUSE. Absolutely vile, resell an item that's already been delivered to someone else's house? Unsure how health and safety would feel about this suggestion. When I responded to tell the girl on the phone how shambolic that suggestion was "she was sorry but that's what the boss said" Enjoy my £27 as I will never spend my money here again and I will share...

We came over from Preston today, after following Indulge on Facebook. Firstly I was impressed with the safety measures that are in place, from hand sanitiser upon entry, screens up where needed, stickers on the floor to remind customers of social distancing. It was very clean and tidy. The staff were all lovely and very helpful, so much so that when we got back to Preston we realised that we had left behind our sons lotus biscoff waffle, I phoned up and they said they would send a driver over to deliver it to us - fantastic customer service. We got a selection of cakes which we were all impressed with, the milkshakes are AMAZING! We got a couple of ice blasts which are always a huge hit, a pick and mix and of course a waffle, my son was a huge fan. We will definitely be back and will recommend to others as you will not be...

Went in the store for two mini cheesecakes, staff tried to charge me £5 each instead of £3.50 each. When I questioned it, it turns out they can’t even find the “cheesecake” item on their check out till so they just wanted to sell the cakes to me as something else more expensive! After calling for help but with no help, they still couldn’t find it and end up manually insert the item. I had to ask for the cakes to be boxed up which you would thought it comes as a standard when you takes cakes away. Otherwise they would have just left the cakes directly above on their ice cream fridge in the open air for me. No apology and a cheap chippy kind of little box is provided at the end. Cakes are all squashed together and very poor service provided. Will not return for...