I visit regularly as I stay regularly in the premier inn next door and my head office is down the road, on this particular visit I was here for a week where as usually it’s one or two nights.
I have ate at this particular location every night for convenience, which usually I find the food ok some meals better than others, on Wednesday 29th January I had the classic chicken tikka masala which I advised to the waitress it was rubbery and like a microwave meal from Tesco which are not too bad at £3-£4 but £11.49 maybe not the same effect….
Anyway she laughed it off, so then on the evening of 30th January I chose the smoked bacon and cheeseburger meal @ £9.79 isn’t a bad price if I had got what is on the menu, I advised the lady at the bar of my allergy of egg to which she was very helpful and then came to my table to ask if it was ok to swap the bun for an alternative “bap” yes fine and vegan mayonnaise yes fine. A different lady came to deliver the meal to my table which looked like there was a chip shortage, and the burger was missing all the salad, the vegan mayo and had a slice of bacon on similar size to a shoe lace in width, the lady who brought it to the table just muttered “burger” then slammed it on the table, then returned to ask “routine “ everything ok, so I explained and she said that’s how it comes, I didn’t want to argue as it was quite busy and I don’t like causing a scene or complaining face to face as I find it uncomfortable. Now that’s the food feedback complete
On Monday I purchased with my meal a large coce cola which was flat so again the lovely lady at the bar swapped over for another flat one I just assumed the coke is served flat here, so Tuesday with my meal I thought I’d try something else so I purchased a pint of John smith’s which was probably one of the worst pints of smiths I’ve unfortunately had the experience of drinking, then I thought “benefit of the doubt “ I then ordered a John smith’s with my meal on Wednesday 29th and again very poor I had mentioned it along with the curry but my feedback was dismissed.
Now I understand it’s a tough job to keep everyone in line and everything perfect which I was never expecting but a minimum standard should be a must in your industry especially with the size of the brand.
I hope you find my feedback useful and constructive as I’m not saying I won’t return in the future but I don’t want to feel like it’s a consistency within the restaurant.
After all I’m not made of money to spend in which I could go elsewhere but the atmosphere and the convenience is great for me here, and other locations such as my hometown. On drinks and food it’s over £40 spent and I feel like I’ve wasted and my feedback not taken seriously. And these could have been little mistakes easily avoided or rectified at the time.
Thank you for your time I’d love to hear back from you to see if you plan on putting something in place to prevent this from happening in the future and also if you have a reasonable response for...
Read moreA Blackpool Breakfast Revelation: Plum Tree Farm’s Cracking Buffet
Blackpool, you saucy minx. A week of bracing sea air and questionable arcade thrills demands a certain kind of sustenance—the kind that can wallpaper your insides and keep the inevitable hangover at bay. You don’t mess around with flimsy croissants here; you need a proper feed. Which is exactly how I found myself at Plum Tree Farm by Farmhouse Inns, right on time for a 9 am car-clamping, belt-busting buffet breakfast.
And busy. Lord, it was busy. Always a good sign, isn’t it? A pub restaurant rammed to the rafters at 9 am isn’t doing it on thin air and cheap marketing; they’re clearly churning out something that the local populace, and weary tourists like yours truly, deem worthy of early rising. There’s a cheerful, clattering energy about the place—nothing sleek or pretentious, just the sound of a well-oiled machine getting people fed.
At a tidy £7.99, the buffet is an absolute bargain, a glorious trough of morning staples. I piled my plate high—as one must—with the Buffet Yorkie (their signature, apparently), sausages, beans, eggs, and the essential splodge of black pudding.
The food, frankly, was spot on. Everything was perfectly seasoned and cooked to that precise temperature where it’s hot but won’t melt your fillings. Now, I will nit-pick, because it’s my job and because I’m a monster: the bacon had that slightly pale, anaemic hue you often find on a heated display—it lacked the mahogany crisp of rashers cooked fresh to order. But, importantly, it was thoroughly cooked. They’ve clearly made a sensible trade-off here: a slightly less photogenic slice in favour of an un-hardened, tender piece that stays palatable under the lamp. I’ll allow it.
But the real, heart-swelling magic of this place wasn’t on the plate; it was in the service.
About an hour after waddling out, my stomach groaning under the weight of sausage and scrambled egg, that familiar, sick lurch hit me. My credit card. Gone. Somewhere between the table and the door, my little plastic lifeline had decided to stage a dramatic disappearance.
Panic stations. We rushed back in, fully prepared for a frantic search and a whispered consultation. But as we walked through the door, one of the team members clocked us instantly. Before a single, stammered “Hello, have you seen…” could leave my lips, they were already reaching for it. “Looking for this, were you?”
That, my friends, is five-star service. It’s not the fancy linen or the sommelier’s lecture; it’s the human intelligence—the sheer professionalism and care—to notice a forgotten item, secure it immediately, and then recognise the distressed face of its owner an hour later. No faff, no forms, just a calm, knowing handover.
Plum Tree Farm isn’t just serving up a fantastic, hearty breakfast; they’re running a tight, thoughtful, and genuinely lovely operation. Five stars—and the deepest of gratitude—happily given. Next time, I might even try the carvery. Assuming I can...
Read moreWhilst holidaying in the Blackpool area, we visited this restaurant twice 5 days apart. On our first visit we all opted for the carvery. There was plenty to choose from and it was quite good. However, unfortunately some of the roast potatoes tasted vile which was a big let down. There were two different trays to choose from and some of us has good ones, but one set seemed to be really bad. The rest of the meal was quite nice, the yorkshire puddings were very nice. We got 3 pieces of cake to take away; 2 cookie and cream cheesecake slices and a lemon cheesecake slice. Word of warning - these are MASSIVE!!! 1 cheesecake slice is easily enough for 2 people. They were quite good and great value for money, but they aren't completely like cheesecake, they are more like mousse than cream cheese, less dense and more light/fluffy/airy. We visited again later in the week and this time I opted for hunters chicken (with no cheese) whilst my partner had chicken tikka and my dad had carvery again. I asked for the coleslaw to be swapped for peas instead, and they even chucked in a couple of onion rings and some salad free of charge which was very appreciated. The hunters chicken was very nice, plenty of bbq sauce (some places can be very stingy with this) and my partner was very impressed with his chicken tikka as it came with naan bread, poppadum's and mango chutney, plus you could add on onion bhajis for £2. We ordered desserts again, my dad and me had bakewell tart with custard and my partner had apple pie and custard. Unfortunately though the custard was barely warm at all which was a let down, and also the bakewell tarts were not warmed through either which made it a disappointment. We got blue light discount on all the food both times which was an added bonus. All in all the experiences here were quite good, but I wouldn't say this place has the wow factor. Some things are better than others and it feels a bit hit and miss. You can get a fairly decent meal here for a reasonable price, but none of it is...
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