Langton's at Cooper's Hill — Restaurant in Borough of Runnymede

Two weeks in advance, we excitedly reserved an afternoon tea experience through the enticing promotion we spotted on "Facebook." This offer included unlimited prosecco, setting the stage for a delightful outing. Our anticipation was palpable as we arrived at the venue, but unfortunately, our experience took a disheartening turn.

Upon arrival, the reception provided only partial directions regarding the location of our booked afternoon tea. However, our hopes were quickly dashed as our initial interactions unfolded. The staff member managing the check-in process guided us to a seating area and presented us with a Sunday menu, a stark contrast to what we had pre-booked – the afternoon tea experience. Our attempt to clarify this discrepancy was met with a suggestion to change tables, as the initial one designated for us apparently suited the Sunday Roast crowd.

Adding to our dismay, as we settled in, it became apparent that the tablecloth and serviettes were noticeably dirty, marred by large gravy stains. This further underscored the lack of attention to detail and cleanliness.

Despite relocating, our situation remained unclear. Another staff member, seemingly uncertain about their role within the establishment, informed us that no reservation had been made for the afternoon tea we had booked. This response left us perplexed and frustrated. Our attempts to rectify the situation were met with an astonishing lack of professionalism and empathy. Our complaint about the inconvenient £20 taxi fare we had incurred fell on deaf ears, met only with rudeness and indifference from the waiter. The staff member made no effort to investigate or provide a suitable resolution for the predicament. Rather, they nonchalantly dismissed the issue, suggesting that such occurrences were simply a part of the process.

Faced with limited options, we reluctantly chose to settle for the afternoon lunch at the hotel. This decision required us to relocate our seating for the sixth time, highlighting the disarray in the service we had encountered. The overall experience felt disjointed, exacerbating our disappointment. Adding insult to injury, the staff offered us a small drink, despite our earlier expectation of enjoying the unlimited prosecco that was an integral part of our pre-booked arrangement. The lack of concern exhibited by the staff members in addressing the chaotic situation was glaring, leaving us feeling like mere spectators in a disorganized circus.

On our departure, the waiter made a passing comment that next time we should ensure to double-check the accuracy of our booking details. This remark, however, seemed misplaced, as we had directly contacted Langton's at Cooper's Hill to make the reservation, ensuring accuracy on our part.

In conclusion, our much-anticipated afternoon tea with unlimited prosecco turned into an exasperating ordeal marked by confused service, lack of accountability, and a blatant disregard for our pre-arranged reservation. The experience fell far short of our expectations, tarnishing what should have been a memorable outing. The state of the tablecloth and serviettes, marred by unsightly gravy stains, further highlighted the lack of attention to cleanliness and detail, compounding our...

I booked an afternoon tea for my mum as a birthday treat at Langton’s. The place is stunning and the views are incredible. We struggled to find a place to park but eventually found somewhere, we were a couple minutes early but got seated straight away. However, it took about 10 minutes for someone to come over and offer us tea. The tea and the food arrived soon after that - I booked about a month in advance and requested vegetarian sandwiches, but when the food arrived it contained salmon and cream cheese, it was rectified quickly. This was as far as the service went. No one came over to check if we would like any drinks or a tea refill (we only got about a cup and a half of tea each from the pot). After finishing our tea and food we put our napkins on the table to signal we were finished and hoped someone would come over to check if everything was okay and see if we needed anything else. After being sat for a further 30 minutes with no service, I got up to find someone and ask for the bill, which took another 10 minutes to arrive. I’m unsure if we were unlucky and came on a day they were short staffed as the tables that were vacated still had glasses and cutlery on them waiting to be cleared the whole time we were sat there. There were other groups dining and it seemed they had no issues with staff coming over to check if they were okay or to offer anything further - perhaps because they were spending more money? The week before my reservation, I had to confirm our attendance and pay a deposit and then confirm my reservation again a few days later - the service received is no reflection of this. To summarise, lovely food/grounds but poor service. I’ll be choosing a different...

I had a cream tea as part of a group of 6.

Good points: easy to find. Parking was not a problem. Food was pleasant. Teas were nice to drink.

MIXED: One of the cups was dirty. Staff spotted the dirty cup and replaced it, however, with a mismatched cup rather than a new cup and saucer. Poor attention to detail.

POOR: Two of the party choose the same tea and were brought a pot to share. No in itself a problem as although their pot would finish before the others a new pot could be brought when the staff checked on how the meal was progressing. Except no-one asked us how we were enjoying the tea and whether we wished for more tea. It's the only time I have not been asked if I wanted more sandwiches or tea.

We had 2 vegetarians booked and two standard. We were given 1 vegetarian and 3 standard. We were able to get this fixed but it was indicative of poor attention to detail and attention to customers.

At the start of the meal, we were asked if we'd like to start with some water. As we walked out we were jumped on and asked to pay for the water. I've no objection to paying for water but it having booked 6 teas and paid in advance it would have been nice if we'd been told the water was extra.

On summary, not a disaster, food and drink was ok but service was indifferent and non-existent after food was brought to the table. It just didn't feel like a special occasion and certainly not to be repeated, there are many...