Greggs — Restaurant in Bradford

Date: 01/04/25. Time: 12:20-1:06pm. The individual who packed my order clearly made a mistake, as the receipt indicated ‘2x’, but I only received half of my order. This is the fourth time this store has made an error. Previously, when I complained, I was told, ‘our system prints the receipts wrong,’ which is clearly their problem. If they are aware of the issue, it should be addressed, or perhaps the person who packed my order this time should visit an optician. When I called to complain, the employee spoke over me, shouting, ‘I packed this order myself; you got your order!’ and cut the call before I could finish. I tried calling back multiple times, but they answered and left the line open, allowing me to hear their conversation. Despite my efforts to reach them again, this person kept cutting my calls until they...

I rarely went to Greggs before moving to Bradford for work . Location close to work inspired me to use Greggs for my regular coffee . As a regular customer i have found that all the staff are a fantastic bunch , they would go an extra mile to satisfy a customer. The service and the smiles in the morning take me a long way through the hectic work day . I highly recommend to pop in this branch if you are in the neighbourhood and won't be disappointed. I congratulate the team at Greggs and wish them well for future .

Just one suggestion , your staff deserve to have a small smoke shelter outside the shop 👍and away from the...

Before the new staff came onto the scene the service was excellent, but it can now only be described as disgraceful, disruptive and inconvenient. It would be safer practice if the owners of the establishment ensured that their staff (with beards) wore health and safety nets; and that new staff are trained to serve their regular customers with adequate knowledge and communication of the produce a customer is accustomed too, rather than prolong an already wasted journey with irrelevant nonsense.

This branch went from excellent to rubbish in just...