Cannells By The River — Restaurant in Broadland

Popped here for breakfast with a friend and sat outside. Staff were friendly and helpful on ordering. We ordered 2 cooked full English breakfasts, sadly the sausages were extremely overcooked, dry on the inside and hard and the toast was burnt. I popped my head inside to let them know and was told they'd do some new sausages and toast. Baring in mind we are sat outside (I'm clinically vulnerable) the rest of our food was getting cold and no offer to keep it warm. Whilst waiting for the sausages and toast i realised that the bacon was smoked but it doesn't state this on the menu. Had I been aware, I'd have skipped the bacon as unfortunately I don't like smoked. However I'm sure others would have loved it, so just my personal taste. I did ask the waitress when she brought the sausages out to our cold remaining breakfast about the bacon explaining I didn't eat smoked and had it stated, I'd have not ordered it. I'd popped the bacon and burnt sausages along with the burnt toast onto a plate, there was no apology, she just explained that they only use smoked bacon and took it away. The fried eggs were snotty, which normally I'd have been ok with and just removed the uncooked bit, but by now we were really disappointed and it was cold having waited for the replacements. The mushroom was soaked and dripping with oil too. We waited a further 40 minutes waiting for the staff to check in on us, or to at least remove our plates. They had a delivery, walked out to the van seen our plates qnd went back inside and closed the door. The breakfast was sadly a disappointment after eating here previously and it been lovely, but the reason for my 1 star is how it was handled and the lack of customer service and sheer ignorance. I walked away extremely slowly, and once they thought we had gone out of sight only then did they come out to clear our plates. Sadly we will not be returning and neither would I recommend....

SHOCKING behaviour towards mothers and children. As the mother of three small children I have serious concerns about what I have been told from numerous people now about the owner and his verbal abuse and aggressive manner towards children! I cannot understand why this has not been looked into further by trading standards! I have visited before and had been made to feel very uncomfortable. I found the same intimidation and extreme aggravation by the owner to my children. From the moment we walked in, it was clear the owner was extremely descrimanatory towards young children. I was too self conscious before to write a review as the owner is extremely intimidating but now I know I was right in my experience I feel it compelled to write about my experience. I suggest the owner refrains from replying with arrogance and excuses for his behaviour as it's finally coming to light that this establishment is discriminating against young children and their parents in an apparent local...

My wife and I were moored up at Reedham and decided to pop into cannells by the river. I ordered a beef and onion pie and mash. My wife ordered the giant Yorkshire pudding with chicken. My minced beef and onion pie turned out to be a steak pie which I wasn't disappointed by but was surprised and my wife enjoyed her giant Yorkshire pudding with chicken but, we were however very disappointed with the attitude from the man who took our order and seemed to be in charge. Our food was served by a young lady who was very pleasant but his attitude was rather robotic and lacking character to top this off the next day whilst we were getting ready to leave reedham and he was getting ready to open. He was telling the broads authority Ranger how he wasn't, Looking forward to today and looking after his entitled customers. Perhaps he should have said that a...