Sycamore Farm - Farmhouse Inns — Restaurant in Burnley

It's a pleasure to commend the outstanding staff at Sycamore Farm Burnley, particularly Aaminah, Lauren, and "Wigan Sam," for their consistent hard work, dedication, and the truly exceptional level of service they provide. Their collective efforts elevate the dining experience at Sycamore Farm to something truly special, making every visit a genuine delight.

From the moment you step through the doors, the professionalism and warmth exuded by Aaminah, Lauren, and Wigan Sam are palpable. They embody the very best of hospitality, always appearing impeccably turned out. Their presentation is consistently flawless, reflecting a commitment to their roles and an attention to detail that extends to every aspect of their work. Beyond their smart attire, there's an undeniable grace and beauty in their demeanour, which contributes to the inviting and pleasant atmosphere of the restaurant. It's not merely about looking good, but about the positive energy and welcoming presence they bring to their interactions.

What truly sets this trio apart is their unwavering commitment to going above and beyond the call of duty. It’s clear that for Aaminah, Lauren, and Wigan Sam, their roles are not just jobs, but opportunities to create memorable experiences for their customers. Whether it's a busy Saturday night or a quieter weekday afternoon, their hard work is always evident. They navigate the demands of a bustling establishment with remarkable efficiency and an unflagging positive attitude. No request seems too much trouble, and they anticipate needs with an intuition that only comes from true dedication. I’ve personally witnessed them handle complex orders with ease, discreetly resolve minor issues before they become problems, and consistently maintain a calm and composed demeanour even under pressure.

Their ability to seamlessly manage multiple tasks while simultaneously engaging with customers in a genuine and friendly manner is a testament to their exceptional skills. They strike the perfect balance between attentiveness and discretion, ensuring that diners feel well-cared for without being intrusive. They remember preferences, offer insightful recommendations, and engage in conversation that feels authentic and personable. This level of personalised service fosters a sense of familiarity and comfort, encouraging repeat visits.

Aaminah, Lauren, and Wigan Sam are more than just staff; they are the heart of Sycamore Farm Burnley. Their collective efforts create an environment where guests feel valued and truly looked after. Their hard work is not just about serving food; it's about crafting an entire experience that is both efficient and enjoyable. They are a credit to Sycamore Farm, and their consistent dedication, combined with their naturally welcoming presence and meticulous presentation, makes every visit a truly outstanding one. They embody excellence in customer service, and their contributions are invaluable to the success and welcoming atmosphere of the...

We took our 7 year old whose birthday it is today, here tonight as we've been previously and all enjoyed it. After paying £42 for our food after taking around 15 minutes with only one person waiting in front. I advised of certain items I didn't want on a meal beans and tomatoes, the order taker looked to be tapping this in on her screen, I asked can I possibly have more of something else for not having those?...I got ignored as she moved my order on. I then asked about ordering takeout cake, for me to pay then she'll bring it to us when we were about to leave, I've been given a card in the past, then it's just been brought over....she bagged it up and put it on the counter, I said I don't want it now, we're eating! she said it will be ok...I said no, she looked put out about this and said right I'll look after it and placed it under the counter...I had to ask that she refrigerated it. The meals arrive, bangers, mash, peas all eaten happy 5 year old. Childrens cheese and tomato pizza, chips and peas, soggy, sweet, mushy pizza. All day breakfast... Arrived with beans. The last meal....lasagne, mush not browned off enough, undercooked chips, burnt garlic bread...a naff side salad that only consists of dry green leaves, no tomato... Nothing else, I did advise for no dressing thankyou but you can't call that a salad! At one point another table were bring given their meals, their table hadn't been set and many more hadn't, which was a bit strange as I wouldn't consider it to be as busy in the past...the server went off for salt which I past to the table in the meantime as there weren't many about. The order taker came over to ask if our meals were OK as soon as we got them...advised not started yet and the breakfast shouldn't have been should it, you took the order? She apologised. We weren't given the icecream slips so that was a pain...asked for strawberry icecream, given frozen yoghurt....oh my, get us out of this place! It used to be good here, I won't be back for quite a while if ever. Yes we could've taken it up in the restaurant but it was my daughters 7th birthday, it was getting late... Very disappointed. The happy picture is of the birthday girl oblivious that her Mummy and Daddy just know this should be far better!...the picture also shows how quiet it was, sunny day but quiet...

We were a large party of 9, 5 adults and 4 children and pre booked a week in advance. Upon arriving to the restaurant we were taken to our table in the family dining. There was no preparation for our arrival aside from a couple of laminated ‘reserved’ signs. We had to push tables together to create space for us to actually sit as a group, there was one cutlery holder for the two tables which held 1 napkin, 3 knives and 4 forks. Nobody checked on the table to see if we were missing anything leading to me needing to approach a staff member who had a bit of a hard time figuring out how to do the math to add the correct amount of cutlery to the dish. To our surprise there was no children’s menu in the entirety of the children’s dining area and we had to search the entire pub to find one. The table itself had been cleaned prior to our arrival, but the previous guest had left their breakfast on the floor and there were thick, white slug imprints in the carpet. The restaurant itself had a strong smell of urine, especially throughout the rear entrance and not only was the floor under our table full of leftover food, the rest of the floor throughout family dining was littered too. While the food was arguably the best part of our visit, it wasn’t great. We ordered separately for the same table, with no spaces of customers between us ordering yet there was a 10 minute wait between 1 plate being delivered to the table for anything else to come which resulted in some of our group eating cold food. A medium rare steak was ordered but arrived medium well. Halloumi fries over cooked and brown lettuce on adult burger & the children’s burger slightly overcooked. Staff ignored my two year old son when he happily waved and said hello to them, there was no ask as to whether the food was ok, or if we had everything we needed which I could understand if it was a busy service, which it wasn’t. I’ve been to Sycamore Farm plenty of times and never have I had issues in the slightest, the atmosphere was always great and the food great too. I’m not too sure what the difference was today, but it was enough to make me not want to return, especially for a family gathering or...