State Fayre Bakery & Coffee Shop — Restaurant in Bury

Just returned cream cheese the equivalent of chalk. Absolute disgusting, couldn’t get a knife through it never mind spread on a bagel, the cheese chipped off like i took a chisel to it . I returned and politely explained that the cream cheese was NOT the right consistency and that there was something wrong with it (never have i ever bought cream cheese as disgusting as this before, should not be sold). I politely asked for my money back, they responded no as we can not resell it due to covid, in which i responded it shouldn’t be sold in the first place. I asked to take a different product of the same value they said no. They told me no other customers have complained before (after reading reviews people have clearly complained online). I told them I am a customs i am complaining and never have i went it to a shop and complained about a product and not been given my money back (I rarely complain). I told them to sample the cream cheese, try and spread it, the boy responded “i’ve used that today put it on a bagel” i said fabulous sample mine infront of me and show me, he refused. The boy then responded in a very arrogant manner “the best i can do is apologise” I responded i don’t want an apology i want my c. £2.60 back.The girl and boy serving tried to fob me off said they’ll speak to the boss next time she’s in. I refused to leave until she rang the boss, which took 5 mins before she was prepared to make the call. Surprise surprise the boss agreed to give me a refund. When she came off the phone she was told to tell me that the cream cheese had not been “blessed by the rabbi because of covid” which is why it consisted that way. If it wasn’t right it should not be put on the shelf. I don’t care what a Rabbi does to it!

What a shame, they have just lost a customer for life over a pot of cream cheese and disgusting customer service by a couple of kids with no manners. (needless to say I had spent £25 with them today) No business can be arrogant enough to think that people will by from them with bad customer service and bad food. Especially during the pandemic, I like supporting local businesses but it’s sad to say that they have they’ve lost...

State Fayre's business model is basically "ignore the customer, stare at your phone and never, EVER say "hello", "please" or "thank you". The first time, I assumed they're having a bad day because no-one is usually that needlessly rude, gave them benefit of the doubt and wrongly assumed they'd be less aloof/rude next time. Big mistake! They are consistently abrasive, rude, and mannerless in how they speak to customers and it honestly felt like I'd been grifted when I'd made the mistake of purchasing anything here; it seems verboten for them to be friendly, welcoming and kind to customers. Marc Cooper or Brackman's in Prestwich are much better with lovely friendly staff and really nice food. State Fayre's prices have pretty much doubled in the last couple of years as well, which although understandable in the economic climate, doesn't make it any more appealing when paired with the mandatory side order of bad-attitude. Zero stars isn't an option, so they get one for the dubious achievement of managing to remain operational as a business whilst maintaining such consistently dreadful...

Won’t go again. Frozen cream cheese from the fridge the week before ( went in today to buy goods not to complain) however arrogant and cocky staff refused to sell me one of the 50 small pots in the counter as they were only for the deal even when there were none left in the regular fridge. I Explained then about previous problem but he still refused to sell. Staff words were that the cheese was frozen previously as we had a freezer malfunction and that I should have been made aware which I wasn’t. Also another member of staff said what would you like me to do about it. I said sell me a small tub as there was none in the fridge. Refused again so I said ok but I won’t return. Could have been so easily sorted but complete lack of...