If it is a positive review that mentions the name of the staff, it's highly likely a fake review, probably because that specific staff asked them to do so, in exchange of favors. I know this because I know people and businesses who do this. Some even ask reviews from people who have never stepped foot in their store/restaurant/cafe.

Go to this establishment's review on TripAdvisor, it is all about a staff called "Maisie" or "Nick", I wonder what incentives this Maisie has promised these people.

We only went to this place because Toby Carvery Crompton Way was fully booked.

The place looks miserable. The staff is miserable, like they didn't want to be there. The guy behind the counter looks like he discovered his wife was cheating on him the day before.

As much as I want to be considerate of whatever people are going through, a lot of people in hospitality go through a lot of things in life but they don't take it out on their customers, it is unprofessional and pathetic, to be honest.

We went on a bright sunny weekend, you would think they will be in a good mood at least. I asked one of the staff a question, but he just started walking away, like he's afraid of people.

The food was typical carvery food, but service was appalling.

One of my friend ordered the salad, and waited for it, and has not arrived in nearly an hour. When she asked what happened, apparently the salad was unavailable, but they did not even tell us.

There were many issues with the billing, that was settled eventually, but what I did not like the most if this rude staff behind the bar counter (nameplate says Kurt) who chucked the pen to my friend. The friend of mine tolerates everything, but I don't. I was shocked. It was very disparaging.

Or maybe he is just a miserable person, then if that's the case then I suggest he work at a farm, do something else, find a job where you don't have to deal with people and will probably treat animals better.

If you want to have a nice time with your family, don't go to this place.