The Plough — Restaurant in Canterbury

Sadly we were not made to feel very welcome, my wife especially! We specifically wanted to see the band booked, my wife needed to sit as she's got back trouble. The bar stools with backs were all taken so I asked the barman if I could grab a chair, he said it was fine. We put the chair against the wall, careful to ensure we weren't encroaching on the band, blocking access to the mens toilet or bar as well as leaving room for 2 stools that had been reserved. Unfortunately the bar lady (who seemed to be in charge) kept telling my wife to move nearer the bar.....we moved it twice but she kept on, if we had moved it again we pointed out to her that getting to the bar would be a problem but she kept on and on! My wife felt very unwelcomed, bullied even....so she went home without even finishing her drink and quite upset. My wife did tell the lady to her face she'd been made to feel unwelcome. Maybe If the bar lady had actually bothered to walk round she'd have seen that we weren't in the way....there was certainly a better way of dealing with it rather than just relentlessly calling out from the bar and embarrassing us over something so petty, "jobsworth" springs to mind. Myself and our friends did stay for the band but I can assure you none of us will be back or be recommending the...

Popped in for Sunday roast but wished I hadn't bothered... Nothing on the plate was fresh... Roast potatoes were "rubbery" pre-cooked and reheated, frozen veg out of a packet and the roast beef was sliced sandwich beef straight from the deli counter. All in all a very disappointing experience. I hope that they up their game because it's a nice pub with friendly staff. It would be a shame if they get a reputation for serving food that lacks effort & quality.

Your reply seems very defensive and unapologetic... It's a shame that you guys aren't prepared to address a dissatisfied customer in a professional manner... The plate of food you put in front of us was poor, and returned half eaten. Sometimes things aren't as good as it should be or as good as you'd like it, and I understand that pleasing everyone is hard. IMO Being blinkered and belligerent won't help your business. We all enjoy and revel in complimentary comments cos we all like a pat on the back... but it might be beneficial to you if you remind yourself that how you deal with the negative reviews can be damaging to your reputation. Replying in a middle finger fashion is unlikely to win you a round of applause with anyone that reads it. Good luck with your business, it seemed a nice pub, nice...

I visited the Plough for the first time on the 23rd November as there was live music and we had heard great things about the venue and singer. On arrival the ambiance was delightful with Christmas lights draped tastefully around the bar and walls with a homey friendly atmosphere.

The staff were friendly and polite and the landlady quick to remember our drinks order. The drinks were of average price and there was a big selection of largers, ales and spirits.

Once the entertainment started the room was engulfed by the singer's voice the narrowness of the area soon apparent when people had little room to dance. The singer an amazing gent called Terry sung a wide selection of music from the 50's to the 90's, every song most people knew and by the end of the night everyone, no matter their age, was singing and dancing along.

All in it was a very good night and I...