Costa Coffee — Restaurant in Carlisle

I like to get a frappe to go on my way home after a difficult night shift at the Cumberland infirmary’s costa coffee and despite being tired I always ask politely and smile and try to make polite conversation however every morning I am greeted behind the counter with a face that would turn the milk sour I know we all have bad days but this lady is the same every time bluntly “what do you want ? what size no I’m not doing those as I’m on my own “ absolutely appalling customer relations if you just smile love your day will be so much nicer which I’m sorry but said out loud this morning. Some may be people who have been sitting with a poorly relative or perhaps had some awful news you’ll probably not be bothered but I will in future get mine from the machine before I put up with your sour face again as for the rest of the staff it’s a shame for you as it’s impossible not to notice. Let’s hope you never need us nurses or doctors to care for you at any point as we may be on our own and so therefore “service not...

Rip-off taking advantage of patients and their families. They have a captive customer base and abuse and profiteer from them to the full. The price of coffees is unjustifiable (more expensive than other Costas incl. another NCIC hospital), nevermind the food at £6 plus. It's also poor quality - toastie I just had was burnt on one side. How this is ethically justified in a hospital...

We have unfortunately been visiting this hospital for the last month or so and find that this Costas is shut more often or not citing staff shortage as being the issue. Costas, you could at least change your opening hours to reflect the reality of the situation. My advice is ring your own snacks and coffee and manage your expectations, but there again, it MIGHT be open,...