The Horse & Groom — Restaurant in Charnwood

They were unable to cater for our Gluten Free and Dairy Free requirements.

Edit to reply to owner: This is not exactly what we were told on the night. Our member of staff took 4 trips back and forth to the kitchen and still left us all not confident in her response. Using the phrases 'I think' is not acceptable when dealing with allergen advice. Poor allergen advice can kill and hence those affected do not take the risks when they have poor confidence in the staff. If we were to attend most other restaurants/pubs, we would be handed out an allergen advice sheet - this was not available at your establishment.

Following your reply about the vegan Quorn sausages, I stand corrected and will let him know, but this is just what was fedback to me from him.

I am heavily disappointed with the tone of your replies, something I would not expect from a professional page, however I will not let that jade my review.

I can guarantee that following our visit we were not satisfied with the allergen advice given. In your other replies you say a poor review looks bad on me, but considering this review was our honest experience and appears to be a lack of confidence/communication by the serving staff as opposed to a kitchen problem, combined with your rude response, I feel this looks...

We were a party of about 25 staff on our work's Christmas do. We had the dining area to ourselves, drinks on arrival, then team games of long alley skittles at the back. We broke for a delicious pub meal we had ordered in advance. Food was generous, all hot, and organised by name so no issues on who was having what. Simon the landlord made his own cheesecake and we all agreed it was absolutely delicious, even with the generous portions there were clean plates all round. We finished our games then had coffee and mince pies. We had a few dietary requirements and individual requests which were all more than met by the landlord. The bar staff were very attentive and personable, nothing was too much trouble. Everyone had a great time, we would book again without...

We love this place. It's been given a new lease of life since the new landlord took over about two years ago. A very cosy and welcoming pub....traditional style with good old fashioned 'service with a smile'. The dining room is seperate from the bar and there's usually a log fire burning on chillier evenings. In the summer months we have often eaten in the garden which has lovely patio furniture. The food is really delicious..all home made and my husband is now addicted to the Garlic Mushrooms and Lasagne...not to mention the Sunday Lunch which has the best crispy roast potatoes EVER ! The bar is dog friendly and a great place to call in for a drink before heading home...