Ye Olde Inn — Restaurant in City of Edinburgh

Food good however the customer service was shocking. We visited on a Thursday afternoon and was told well behaved dogs were allowed in the bar. The pub bar was relatively busy so we ordered our food and drinks. Just then an elderly male came in and started to clear his throat and started spitting on the pub carpet. He obviously had some medical condition and continued to clear his throat from the phlegm and every few minutes went outside to cough up his mucus. Due to this we asked the barman if we could be moved. He agreed that we could eat our food in the conservatory out of this males way. The conservatory was almost empty with the exception of 2 other tables. Our food arrived 15mins later and we were just tucking in when a staff member approached us and told us we had to either sit outside (it was raining and cold) or sit back in the bar as we had a dog with us. We were absolutely horrified as we'd just started eating. This staff member was quite rude and refused to listen when I tried to explain that the bar staff had said that we could be in there. We were made to sit back in the bar and carry all our food, drinks, cutlery and coats. Terrible experience and we'd never go back after being treated like that. Shame as food wasn't bad but it was cold by the time...

I hate leaving less than stellar reviews, so I'll start with the positive. It's a beautiful restaurant and my wife loved her fish and chips. However, the experience was lacking — sad since it was the first restaurant in Scotland we visited. Our server took our order. The food came out fast enough. Unfortunately, my steak (about the most expensive thing on the menu) had absolutely no flavor and was incredibly difficult to chew. My wife took a bite and literally had to chew for a whole minute. I wasn't going to complain because I didn't want to be seen as a "difficult American." What bothers me is that I never even had the chance to raise issues if I wanted. A young lady (not our server) brought our appetizer. Our server (a gentleman with light colored hair) brought our food, and then we never saw him again. He didn't check back to ask how our food was. He didn't check to see if our drinks were empty. He didn't send anyone else to check on us. I even had to get up and go to the bar to ask for a takeout box and our check. I always leave tips since I used to be a waiter — even in countries where it's not expected — but I didn't bother this time. He took our order, brought our drinks and main entree, and that was it. Disappointing for our first Scottish...

FAO: management

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Usually we visit the ye old inn and there has not been any problems but, today at around 12:30 I visited this establishment with my mum and my auntie. We were in for some lunch. Me and mum ordered ‘the big cheese’ burger and it came out in a timely manner. My auntie had informed the waitress that she was gluten free upon ordering her meal and was assured that she could have the meal and was offered a gluten free bun but did not want that and instead had chips and coleslaw and the burger with bacon and cheese. Everything was nice until… 2 hours later my auntie was violently sick when we were driving along the road and we had to stop so that she could be sick on the side of the road. We believe this was due to some type of miscommunication or misinformation or cross contamination. It’s unacceptable that a person should be violently sick and bring up their whole meal after being assured that their meal was...