We have been many times before and not had a problem as it is local to where we live, but when we arrived , I had made two bookings online as there was 6 adults, one 7yr old and 3 babies under two, and your policy says they have to be counted on the booking although the 3 babies do not need a seat. I had put in the special remarks box online that the two bookings were family and we were together, when we arrived we taken down to two tables completely separate although one of the adjoining table were finished and were leaving and when I asked could we go there the lady on front desk said no as it was two six tables and were were a 6 and four, there were other tables available for other guests. We were then offered to some area near bar, but not told how it works and that we had to go and get drinks etc,. When going to carvery area to choose my food, there was limited food to choose from and had to ask a member of staff for some more items. I myself work in a customer focused environment and didn’t see this as satisfactory, the young lady was very apologetic but if she had been that sorry we could have been able to use the available tables that I had mentioned in the first place. Also there was two other customers that came in after us that were a group of four but given a table for six, hmm not sure why, these would have been adequate for our group. Please can I have a reply to these points.