Popeye Pizza — Restaurant in Doncaster

I want to publicly respond to a certain 'review' but first of all let me translate so the text is some what legible, High rate = irate adear = adhere dirtary = dietary Never mind, the lack of punctuation and poor grammar would mean copying the whole text again! So, this individual placed an order, received said order and proceeded to complain about a free item, on being told about T&C's then attacked staff with a barrage of abuse, threats and usage of derogatory terms. This was ignored up until the point of threats to take us to court over a plain garlic bread.... did you laugh? Well so did our staff member and this apparently wound this individual up. No one became irate, just speaking loudly considering it is a working kitchen with industrial appliances and numerous people talking! After getting nowhere on the phone the staff member repeating multiple times she wasn't going to listen to abuse, name calling and demeaning terms, she put the phone down. Let me point out here a mistake was made by the staff member and the phone wasn't put on the cradle correctly, why is this important you ask? Well this man visited the shop shouting and being aggressive stating 'I've been on hold for 29 mins, but I'm not bothered it's not my phone bill!!" Can I point out how the telephone billing system works? You call someone = you pay, someone calls you = they pay, see what I'm saying here? The manager explained things to you and explained he would make the free item but you still carried on abusing our female staff member, pointing at her, being rude and demeaning, so yes she defended herself, let me take you through the 'questioning my parenting' comment. The member of staff was accused of swearing down the phone, on being told this wasn't true, you proceeded to ask if she would like you to go get your kids to say she had swore, the response was "wow, you'd actually fetch your children into an argument over a free garlic bread, I feel sorry for them if so?" That was when you said 'So you're questioning my parenting now?" No, your parenting wasn't being questioned at the time but if you thought that was what was being inferred then there's a saying that goes... 'if the cap fits..' You wasn't told 'she'd like to punch me' you was told 'being aggressive and arrogant, it's a surprise people don't want to punch you in the mouth!' If you're going to write a review make it factual! If you had said at the beginning or on your order ticket, not after 40 mins of raging that your child had dietary requirements, then this would have been taken into consideration, our menu does state, inform staff of any dietary requirements and also that we cannot guarantee our food can be allergen free as do most open kitchens, unless they are certified to do so. I would also like to address the racist accusations, the owner wasn't being racist, and didn't say he can because he's also foreign, he pointed out that, yes he's foreign and the term that was used isn't a derogatory or racist term in his country, connotations of a term/word are not the same in all countries, and that is down to our English language for making it a derogatory term not other cultures.. I hope this has cleared that up for you. Can I also point out the (you can't miss her) comment, you talk about others making comments ect but you're quick to judge a person's weight, because let's face it, that's exactly what was meant seeing as it was said instore, that is what people do who suffer with little man syndrome, can not think of anything original to say, won't say much to a man but will happily bully a female! The customers in the shop actually agreed with us, I'm not sure if you were aware but they were laughing at you. Don't worry about not coming back, your arrogance and petty arguments will...

Our recent experience of Popeye Pizza left much to be desired, to say the least. Initially, my order was delivered incorrectly, but, upon notifying them, they promptly replaced it. Unfortunately, the replacement pizza was dismal.

Firstly, I ordered a deep pan pizza, but what arrived was a thin pizza and the toppings were sparse. The pizza not only looked unappealing but tasted equally disappointing, the overall flavour was bland.

We also ordered a shish, hoping for tasty marinated meat and fresh salad. Instead, what we received was a poorly prepared salad and meat that was not only tasteless but, excessively dry.

Having received the subpar quality food which wasn't fit for consumption we decided to return it to the shop with the hope of obtaining a refund. After twice visiting the shop which was unexpectedly closed during advertised business hours, I called them. When I expressed our dissatisfaction and inquired about a refund I was informed that according to their T&Cs on their menu and website, they only replace items and do not offer refunds. There are no T&Cs visible on their menu or website which left me feeling misled and frustrated. The person on the phone also remarked that 'everyone likes something different' and suggested not to use their services again if I wasn't satisfied. This attitude struck me as unprofessional and not a way to conduct business.

I would like to emphasise that our decision to try this establishment was driven by a desire to support a new local business, not due to dissatisfaction with our regular pizza takeaway. Therefore, we have returned to our incumbent with pleasure.

In conclusion, our experience was marred with poor food quality, unhelpful service policies, and dismissive customer handling. For anyone considering trying this establishment, I would strongly advise caution until improvements have been made with both their culinary offerings and customer service...

I have ordered from here for a while now and I order from here regularly, spending about 20 pound a time, but today I have placed a order for £24.90 and i order cheese cake for a change and when it arrived it was frozen so I wasnt happy as I was under the impression i was going to be able to eat it straight away so my grandson rang them up and they said it had to be frozen because of hygiene,my grandson said okay as he wasn't sure on the matter and he looked it up on the gov website out of curiosity and under the notice 709/1 food catering it says 'food for customer preperation: for these puposes preparation includes: - thawing frozen food - cooking food -reheating precooked food ' after finding out this information I rang the takeaway back up and told them the information I have found, the lady on the phone was very abrupt and passed me on to another man who I believe to be the manager, got very obnoxious and abrupt with me also telling me that it wasnt true and refusing to give me a refund eventually he gave me a refund and took the cheesecake away, and told me not to order again, don't get me wrong I didn't want to cause a quaral and I will be reporting them for bad customer service, not keeping to rules, regulations and discriminating against me because I asked for a refund. Not to mention advitising the cheesecake unclearly in the...