The Newton Arms — Restaurant in Doncaster

Very disappointing, we booked a sunday carvery, for 4.00 pm ( finish at 6) the pub was empty when we arrived, we was told we had to pay at the bar, so after being shown our table we went to pay, the lady serving ignored us and went to serve a member of staff who was sat eating , eventually she served us but her attitude was like we where an inconvenience. We then went to the carvery, where no one was serving .. the staff who works on the carvery , who told us to pay was no now sat eating her food at this point,( why when she knew we had booked for 4.00 pm) eventually a lad was asked to serve us ( he'd been sat eating with other staff members) The meal was poor , 4 yorkshire puddings left , all very small , if you didn't like carrots you'd be very upset as other choices where watery cabbage, dried peas , and dried up mushy peas, the stuffing balls where that hard and dried out you couldn't put a fork in them, the food was luke warm so I'm peased we had hot ish gravy. We where very disappointed, Overall it was probably one of the worst carverys I've had and certainly not worth the price, I asked a member of staff if they'd been busy , she said no not at all not for a few weeks ... is this the...

Disappointed, telephoned on Mon to reserve a table for Mothers Day, Brother and myself travelled up from the Midlands to take our Mum out. She’s elderly and unsteady on her feet, she was looking forward to the meal. At time of making the booking I specifically requested a table near the main entrance so that mum would not have to negotiate the steps to tables in other seating areas Getting mum in and out of the car is just manageable, it was a special occasion for her and she made the effort. Disappointing to get into the pub to find no table reserved and my reservation not even in the list. Alternative was to sit in the bar and wait to see if a table becomes available, but there was no guarantee, not ideal. What should have been a treat turned into a farce… not the first time we have been disappointed with service...

The food was reasonable, however we had issues with dirty cutlery and used napkins being laid out on our table for us to use (one of the napkins was torn, covered in pasta, and had been folded and put out amongst the others). It was an honest mistake but was very unpleasant. We also had two of the wrong dishes brought out, with one being a non gluten-free variant of one we'd requested to be gluten-free - thankfully we asked again for them to reconfirm if it was and they switched it out when they realised the mistake. This was troubling as we made the request due to the recipient having celiac. It was dissapointing as we've had standard service from here before...