Cafe Casita Ristorante Italiano — Restaurant in Dudley

After waiting 15 minutes to be seated and left standing like lost sheep at the front waiting at a bus stop, four of us had to wait a further 25 minutes to be offered a drink! Not a very Impressive introduction to a quaint and homely restaurant. What a shame the quallity of food, service and welcome did not meet any acceptable standards. As an italian restaurant, it really let the their Italian flag down with young staff that were overran like headless chickens on admittedly a busy Friday night - well the owner should have helped out. The owner's frosty nature was more aligned to a hard-nosed, unpleasant, bitter bull.

The food was absolutely tasteless compared to a quality Italian restaurant. No thought, passion or care had been given to any of the sauces to our dishes - very un-Italian. My Linguini Di Mare tasted as if it had come out of a tin and would have tasted better if it had come from 'Iceland'. My wife's risotto was full of starch and collapsed to an overdrowned pool of bedded rice that resembled a dumplin in a soup: the lamb was overcooked (not chargrilled) and as tender as concrete. As for the Halibut it contained moist flakes at one end while dried out at the other with a hazelnut white sauce that reminded of a paste when tiling your bathroom. At least the poor standards were consistently maintained with the dessert - the waffle probably came from a packet with an ill-proportioned drizzle of a caramelised tasteless sauce.

Then to add to our final pleasure, when eventually receiving our bill, it was decided to add VAT to the bill (as opposed to what was listed on the menu) - didn't realise we were in the USA! Even then calculations for the bill were inaccurate.

If you want bad italian food, poor value and shameful service, then visit this restaurant. The owner should visit the Fiume Italian bar and restaurant in Wolverhampton and learn what proper Italian food, hospitality and service...

I visited here just over a week ago with a friend. Before visiting, I purchased a Groupon voucher for two main courses and a glass of wine for two people.

However, when I tried to book using the online booking system the time I needed (6:30pm) was not showing. Consequently, I telephoned and booked this way instead.

When we arrived at the restaurant, and showed them the mobile app voucher code, I was informed by the manager that this was not an acceptable form of payment. She told me they would not be able to accept the code Groupon had emailed to me as I had not booked online. Consequently, my friend and I ended up paying more money than we intended to spend and were disappointed with the manager’s customer service. I also asked the waitress if I could have a jug of water for the table. Bizarrely for a restaurant, I was informed that they don’t provide jugs for tables and that they could only bring me a small glass of water. (So I had to keep asking for glasses)

When I got home, I emailed Groupon and explained to the customer advisor that I had tried to book using the online booking system but that 6:30pm was not available as a slot. They told me the restaurant only allows one time slot per day to be booked. Therefore, if five people bought the voucher and tried to book at 7 o’clock only one out of the five would be able to. Nowhere in the FinePrint was this made clear before buying the voucher; I feel the restaurant has used Groupon to get customers to go to the restaurant and then do not honour the voucher. I was extremely disappointed by this and will not be returning to the restaurant as a result. Despite the manager coming across as quite unhelpful in her manner, the waitresses were extremely polite...

Been wanting to come here for a very long time after driving/walking past it, and my partner has wanted to come here since she’s moved here. Hand sanitizer upon arrival with track & trace check in code. All the staff are very welcoming, friendly, helpful and all very masks. The lady we had who served us throughout our time (apologise I forgot her name began with A I think), she couldn’t have been anymore helpful. With a very wide range of food, she told us everything on the menu was very nice as she has tried everything! The decor of the restaurant is what I’d expect in a typical Italian restaurant, very rustic and has a feel of being in Italy. To start I had the belly pork with Jack Daniels sauce, I’ve never tried belly pork and it was so tasty and very tender. My other half had the goats cheese in filo pastry which was also very nice. For mains, I had the Risotto con salsiccia (spicy sausage, peppers, onions, garlic, tomato and chilli). It was so nice I’m glad it was a big portion as I wanted more! I don’t think the sausage was spicy but overall I was very impressed. Other half had a cheese chicken & mushroom calzone which was also nice. We had a nice bottle of white wine which absolutely complimented the whole meal. For dessert I had sorbet and other half had a deep fried cannoli once again both really nice. Reasonable priced meal for two people, and very highly recommended. Plenty parking and we will be back soon with our family. Very authentic home cooked Italian food and Cafe Casita is way better than some of these chain...