Forge

EDIT from reply: Firstly, let’s just allow you to breeze through the “frozen food” incident, and the fact you’ve now called us all children when the youngest person on the table was 25😂, and also not having half of the other food meant to be included on the mains. We were unable to book anything BUT the festive menu If you a restaurant that is not stocked on takeaway, at least be open and tell us you don’t have anything rather than handing over a slop bucket and a cleaning bucket, unlike one of the servers saying that using a bucket is usual behaviour. And unlike yourselves, we don’t base our servers tip on the whole experience, as if that’s the case they will get the brunt of your lack of organization. Overall, not satisfied and more appalled by the response given. Feel free to share your thoughts.

We booked a table for a friends birthday as we’ve heard good things from other individuals. On booking through the phone, we were only given the option of booking with the festive menu. There was 8 of us in total, and a day before we arrived they rang for a preorder. We weren’t expecting this but gave one anyway, except desserts as we weren’t told whether this was included. When they rang for the festive menu, they said the reason they needed to know what to defrost the food which rang alarm bells already.

When we arrived we were seated and there were probably only 3 or 4 other tables in at the same time. We had our starters which were lovely, then waited over an hour for the mains. Half way through waiting the waitress came over and said they’ve ran out of stuffing for us. No Yorkshire puddings either. The roast potatoes and carrots were all undercooked, and the pigs in blankets were very salty. One of our friends unfortunately had to leave for an evening work call, and although we left 2 hours for food we weren’t expecting to wait this long for the food. But, we asked if we could get one dinner to takeaway which the waitress said was perfectly fine. She brought out the meal on the plate and brought out a midsize blue shaped like bucket and said this is what we use for takeaways. I declined as from past waitress experiences this has been used for cleaning or scraps in the kitchen. I was just shocked they didn’t have anything else for takeaway meals.

When it was time for dessert they said that they only had two desserts left from the set menu which they didn’t know we had to pre order only mains. They only had two pieces of praline tart, a sticky toffee pudding and ice cream. They said they wouldn’t offer us anything on the main menu we would have to pay extra. Most of us ordered the sticky toffee pudding, and one of our friends ordered the ice cream sundae. The two scoops of ice cream came out with two wafers. We asked where the chocolate sauce and flake were and why it didn’t come out in a sundae bowl, and they said they didn’t have any left. Only 2 minutes later we see a customer with a sundae with everything on including chocolate sauce and flake. Just disappointed they lied to us.

Overall, just an adequate experience and gave a bad impression on future bookings.