Not been to the Woodlark for couple of months but thought weâd catch up with some friends for a few drinks. Arrived at 7pm asked a young female waitress if itâs allright for food still and told yes no problem. Sat down ordered food and drinks no problems however we noticed a female waitress walking about with an attitude thought ok maybe had a bad day no problem however when we all finished our food we where still picking at our fries that we had left whilst chatting then this south African female waitress came over grabbed my plate and stacked some other bowls into it clearing our table. Surely ask if someoneâs finished before just taking their plate itâs just basic good manners let alone customer service. Whilst I was getting another drink at the bar the man behind the bar was confused as the waitress was going round telling people something which turned out to be that at 845pm it was last orders as the kitchens closed at 9pm and everyone should be out and leaving the building at 9pm to which he seem pleasantly surprised about but happy to get an early finish.
I asked if I could get dessert still whilst at the bar and then told heâs not sure know so heâll check and come let me know, then along comes the female waitress again and said yes you can have pudding but thereâs no point as she hasnât got anything left apart from 2things and then reminded us that we have to be out by 9pm so not a lot of time left.
I ordered my fudge cake and ate it whilst finishing my drink to which she came over very quickly once I had the last spoonful in my mouth and said âguys you really need to leave now itâs gone past 9pm finish your drinksâ I challenged her and said I thought kitchen closes at 9 but pubs open until 11pm.
I then received a sentence of absolute nonsense saying âweâve a new manager and theyâve said because we open later at 12 we finish early at 9instead so you need to goâ I mentioned that most Marstons open till 11pm but got shut down with itâs got to be changed still.
After this I had enough and thought Iâm not spending anymore money to which we all left.
Whoever the manager is now needs to have a chat with this waitress and sort her customer service skills out. Il be going back for drinks at some point the next weekend and hopefully I can see the manager or see the waitress is in a better mood.
Batman and young waitress when we entered 10/10 no faults, Female South African...
   Read moreâââââ A Truly Special Anniversary Celebration at The Woodlark
We recently celebrated our wedding anniversary at The Woodlark, and I can genuinely say it was one of the most memorable evenings weâve had in a long time. From the moment we walked in, we were warmly welcomed, and the entire team made us feel incredibly special.
A huge thank you to Emily for her kind attention and warm hospitality. She went above and beyond to make sure everything was perfect for us, checking in with such genuine care that really made the evening feel personal. Kevin was also fantasticâprofessional, friendly, and so attentive throughout the night. They are both a credit to the team!
And of course, we must give a special shout-out to Chef Curtisâthe food was absolutely amazing, as always! Every dish was cooked to perfection, beautifully presented, and bursting with flavour. Itâs not just a meal at The Woodlarkâitâs an experience, and Curtis and the kitchen team never fail to impress.
The pub itself was spotlessly clean and had a welcoming, cosy atmosphere that made the evening feel even more special. The care taken by the whole team in creating such a comfortable and well-run environment does not go unnoticed.
We left with full hearts and happy stomachs, grateful for such a lovely evening. Thank you once again to Emily, Kevin, Chef Curtis, and the entire teamâyou truly made our anniversary one to remember.
Highly recommend The Woodlark to anyone looking for exceptional food, warm service, and a place where special occasions are treated with the care...
   Read moreThe fact table service has been abolished was bad enough but to then scan the QR code and be told no ordering services available for the Woodlark Bordon on 4 separate devices was a pain considering we had 3 children and 4 adults. We had to wait to order by the bar where people just buying beers and we had a meal booking. After eventually ordering, the drinks came in a timely manner but I can't say the same about the food. It took quite a long time for the food to come out. I can't fault the food though, it was excellent and probably the best food experience I've had at the Woodlark. It's just disappointing that the table service is gone and the QR code ordering service off the menu doesn't work. Even when it does work there's stuff missing on the app which is available to have. Many drinks are not available to order on the app but they're sitting right there behind the bar. Overall the food is good, however it is let down by the lack luster / non existent ordering on the app and also lack of table service which was always very welcoming. I can't help but feel older generations won't eat here now due to faffing with the app and having to queue to order. In fact my parents I know for a fact will not order on the app as it takes them too long and they can't end up finding what they want. Not to mention asking about allergens and I got told twice to look on the app by a member of staff. It wasn't immediately available and took many times to try and load it. It's just gone down hill which is a shame as the chef did a...
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