The Viceroy Restaurant — Restaurant in East Hertfordshire

I went for dinner last night with my daughter. We are new in the area and a friend recommended them. They booked us in promptly and treated well at arrival. We order some popadoms, the dips were nice, rushed to place our order so we did. Then another of the waiters came and said your food is ready when you are, we were there for like 10 minutes. They took our dios and rest of the popadoms and brought our “dinner”. It wasn’t our order, they served us someone else’s. He quickly took it away and we waited for our dinner to arrive. Never offered to give us our dios etc back since we are paying for them. We thought oh well, everyone makes mistakes, full moon etc etc. Our meals finally arrived and I order the prawns Shashlik, and it was over cooked, you could see the burned vegetables but I thought it was just bbq so maybe was just superficial. It tasted like when you burned your food so bad that it got stock to your pan and everything taste like burned. Apart of my prawns being over cooked, chewy and dry. Everything else was fairly good and their naan bread is very nice. It was many waiters looking to our table, it was getting pretty full the restaurant. Another waiter came and asked if we have finished. My daughter asked to take away our left overs and I said that I did t liked my meal that it was burned and overcook. He left, came back to take the dishes to pack away and he once again pointed to my burned meal and ask not this one? It burned I said I don’t like it. Ok he said and he left. Another waiter came very quickly with the desserts menu. I ordered some ice cream. Never mentioned of my burned dish. We asked for the bill. It was a total of £60.20, I paid cash with £70 so we were waiting for the change. I normally will leave £5 to £10 tip depending on the service and food but they were rushing us around and the food was awful. After another 5 minutes pases by, the waiter came back and asked anything else? Like are you leaving or what attitude. I said, I’m waiting for change thank you. He came back give me £10 and left nothing said. I have never felt so insulted in my life. I left the £0.20 they did t charged me and £2 tip as I felt uncomfortable by not leaving anything. One of the worst services we had in a long time. The prawns dish was almost £15, it wasn’t even edible, they rushed us through dishes like it was no tomorrow, almost saw us to the door and expected a £10 tip on top of it. They need a reality check and if many writers will serve your table, then communication in between. We won’t be going back there any time soon!!! I won’t recommend this...

I ate here last night with a friend. Table booked for 7pm, we arrived around 5 to 7.

We were greeted with a warm welcome from the staff, seated immediately, given our menus and a few minutes to choose our drinks. The drinks arrived a couple of minutes afterwards along with poppadoms, dips and chutneys.

Around 10 minutes after browsing the menus our orders were taken and the starters arrived roughly 15 minutes after that. We both had the mixed kebab which came out on a sizzler plate cooked to perfection, well seasoned and full of flavour.

Roughly 10-15 minutes after we finished our starters our mains arrived (see pic) As you can see, we both enjoy our food. There was absolutely nothing wrong with the food whatsoever, and again all was cooked perfectly and beautifully flavoured!

Overall, a very pleasant and tasty meal at The Viceroy. And contrary to other reviews on here and elsewhere on the Internet, the service was top notch. The staff were well presented, friendly and even came over to chat to us about our beards. The space between ordering eating and the next course was spot on. They also made sure we were good for drinks when they were getting low.

The price was also very surprising - I was expecting a bill of £100-120 with the amount of food we had. But in total it was just under £85!

To the staff that were on duty on the eve of 8/11/24 you are a credit to the business and should be extremely proud of your work.

Big love - The two...

Thought we'd book a 7pm table for a lovely date night - what a mistake! 20mins after being sat a group of 15 guys came in & were put next to us, shouting, chanting & swearing profusely and so loudly we couldn't even hear one another. We saw tables at the front free so asked if we could be moved. 20mins later we were told no as there was suddenly no space from walk-ins. The European waiter couldn't understand or answer any questions so we ended up ordering drinks twice from a different waiter that came to ask what we wanted because the other guy didn't understand. Service was slow & awful. We got our food finally at 8.30pm, 1.5hrs after arriving. We ended up asking for it to be packed as the environment was just terrible. After such a long wait we weren't even offered a discount. Simply poor management. The paneer was overcooked & rubbery, the chicken tikka was tough & chewy, and everything else mediocre. We will definitely not be returning & will get in the car & go further afield next time we...