Disappointing. Sadly the restaurant was understaffed. It was busy and buzzing on a Friday night. We waited a really long time to order food and drinks, and even longer for it to come out. We understand it was busy but there was no apology for the delay. The customer service was really not good and very awkward. We had 4 small dips and only 2 of the starters, as the 3rd did not arrive. After 1 and a half hours we decided to leave as we were hungry. I went to settle the bill for what we had eaten, and was charged the full set menu cost for three and a couple of drinks. I said I would only pay for what we had eaten. I thought £54 was a bit of a joke considering we hadn’t actually received the food. The owner kindly comp’d everything. What a...
Read moreI would have liked to give this place 5 stars. The food certainly looked excellent. But as I was given no food, no explanation or apology and abandoned without the meal I had ordered it will have to be a 1 star.
Edited after a bizarre response.
Why would I lie? I have no need to. It can't be personal as I have no idea who you are. What does the Riverbank have to do with anything?
I arrived at exactly the time I was told, the staff behind the counter looked surprised to see me. She went out the back then came to the front and asked me to wait outside and it would be right out. I waited outside for 10 minutes, then left as no food or...
Read moreAffordable deals during the week, highly recommended venue for a spot of feeling like you are in Greece- or indeed in the Mamma Mia movie; thanks to the decor!! Easy to book, and lovely welcome when you arrive. This was our first time, and was highly recommended by a friend - it was a birthday dinner and we had the best show we have ever seen! Wishing happy birthday in Greek and in English, followed by an astonishing surprise that you have to go and experience for yourself! I cannot wait to go back again soon, the food was delicious and you can BYO drinks, which is amazing! I think all our birthday dinners will be booked there now on! Highly...
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