We visited on a weeknight and whilst we were pleased that we were able to book at very short notice, our experience once we arrived left a lot to be desired. On arrival, we waited at the check-in desk for several minutes, being ignored by staff who seemed intent on not making eye contact with us (we're not that scary!), whilst I appreciate some staff were busy serving customers, some others just seemed completely oblivious to our presence! When we finally managed to get someone's attention, a member of staff came over, she did not have the courtesy to offer any kind of apology for ignoring us earlier, led us to our table and just dumped some menus down and walked off! Manners don't cost anything and it would be good if customer facing staff were made aware of that! Our waiter on the other hand, was a friendly young lad who was attentive and efficient, so clearly not all staff there are as discourteous as the first staff member we had the misfortune of encountering! There is only one word that could begin to describe our food - abysmal! We ordered breaded mushrooms to start; these were clearly overcooked and far too hard to cut through. Another member of our party ordered nachos with cheese and salsa for their starter - which turned out to be a plate of tortilla chips, a miniscule amount of grated cheese which hadn't been melted and salsa in the form of a few chopped tomatoes and onions! I ordered fish and chips for my main course - once again, as with the mushrooms, it was overcooked, the fish had dried out and parts of the batter were next to impossible to cut through let alone actually eat it! The chips were nice, I think that was the best bit of our meal! Make sure you validate your parking before you leave the restaurant or you will be fined. It would be good if the bit where you need to do this had some sort of sign indicating so, we noticed a few customers wandering around wondering where the machine was! We're certainly in no hurry to return to The Granary unless we particularly want to encounter rude staff (apart from the friendly waiter) and overcooked, carbonised food but their chips are nice!