Bengal Lounge — Restaurant in England

Had my 10th take away from here tonight, got home the bag was full of curry. Bad start all around.

Gone to dish out the food and both Lamb Madras had 5 small pieces of lamb in and the was like sauce like water, with black and white small round bits in it and one had part of a tomato in... very strange indeed.. Full of spice and no flavour at all..

Rang up the shop to complain and was offered money off my next order.

Me "No thank you I am not eating this I want my money back please so I can purchase a curry that i can eat " .. And was told that this would inky happen if I brought the curry back. Which is 10 mins out of my way.

I asked if I could just send a video and images of the food, as they can not resell it and it would save me 20 minutes round trip.

And was told NO i had to bring the food in myself they wouldn't even send a driver for it.

I was home in my pj's and absolutely appalled by this service. The girk in the phine was lovely, but the manager on who would not even come on the phone himself, was absolutely out of order for making me leave my home again just to bring back this ROT.

Unfortunately I did not take any images of this poor food, which I realised on my way home.

The first 8 timez ordering were ok curries but the 9th time I ordered I got it delivered and it was all spice and no flavour and not much meat again around 5 small pieces.

I will not order from here ever again after this experience...

I get that chef's have a night off and the stand in chef can be not as good. But this was honestly the worst food I had ever had out before me in my whole 40 years of life.. Same for my partner also.

We have never had such horrible food and such poor service , I have never been treated how I was from this company tonight.

I felt bad for the lady on the phone who was just the messenger, lovely lass ..

But management are rubbish and have bad attitudes towards good honest people.

Do not order from here...

There are much better curry places nearby . And i will make sure I order from somewhere else...

My partner and I decided to try the banquet night which is poppadom with dips, choice of a starter a main and rice or nan £14.95. Banquet nights are Wednesday and Sunday and are very popular so booking is recommended. We chose Bhuna prawn puree, potato shamin starter, vegetable jalfrezi and vegetable dansak mains, vegetable pilau rice and mushroom pilau rice, in addition we had a side of vegetable vindaloo and Cucumber raitha. The distinct flavour of the Prawn Bhuna was to die for and the quantity would have been enough for a main, the potato shamin which were dumplings served with a mint sauce how ever were just too bland and failed miserably so would not order again would probably go for garlic mushrooms instead. The three curries were all vegetarian by choice and were all individually flavoured and unique and would definitely order again. Both the vegetable and mushroom pilau rice were light and full of flavour complementing the meal. My only negative was the lack of a sweet menu to finish off the meal other than that staff were attentive and pleasent to deal with. They only take Cash and we only spotted this half way through the meal, fortunately on this occasion we actually had some cash on us which is rarity. We intend to try them out Sunday as well. They are licenced and the prices...

I ordered from Bengal Lounge on 28.06.2024. Our order included Chicken Tikka Madras and Chicken Tikka Dopiaza. Upon opening the food, we were shocked to find that the chicken in both dishes was raw. This is completely unacceptable and dangerous.

Attached is a photo that clearly shows the raw meat in our dishes.

We are deeply concerned about the risk of food poisoning from consuming undercooked chicken. This kind of negligence in food preparation can lead to serious health issues.

Given the severity of this situation, we will be pursuing compensation for any illness that may result from this negligence.

I urge other customers to exercise caution and consider our experience before ordering from Bengal Lounge. This has been a highly disappointing and...